@peopleinside and not an issue. Things take time and i am patient

@peopleinside and not an issue. Things take time and i am patient

@peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore

@agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
i cant really pinpoint where its going wrong and it takes too much time to debug the code

https://uvdesk.noblestreet.eu/en/member/login

@Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:

support@uvdesk.com

Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.

right now i dont care which one, if just needs to do it

For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (

could it be the agents have administrator settings?

I tried what you suggested, it gets assigned to agent, but the follow up email to the agent doesnt get sent. Very weird

when customer open a ticket do you see this ticket assigned or not assigned? If is not assigned than this is the issue.
Very interesting. will check straight away. I think you are right

Customer receive the ticket email?
yes

Is only operator that miss email notification?

yes