Solved My Tickets display empty

[Alessandro Gabba]

Hi,
as you can see in the picture below i have assigned some tickets but the My Tickets section is empty.

[Sanjeev]

@fripoll

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[Sanjeev]

@Alessandro-Gabba

We have fixed this issue in our project master branch and will reflect from next release.

For now you just need to replace a file code and it should work:
We have fixed the bug with our project please do below steps.

Locate the path in your project:
vendor/uvdesk/core-framework/Repository/TicketRepository.php

Open TicketRepository.php and replace it's code from here.

[fripoll]

Hi @Sanjeev We have the same issue, but we note that this is only for Administrator profiles. Users who are administrators, get empty result in "my tickets" view, users with agen role are ok. Are there any workarround?
Note: Our TicketRepository.php is in the latest version.
Thanks!

[peopleinside]

@fripoll UVdesk has been updated. You should maybe make a full backup and upgrade to the latest version:
https://forums.uvdesk.com/topic/1932/new-version-stable-release-v1-0-13

[Sanjeev]

@fripoll
We have fixed this issue in latest release of project.
please do as suggested by @peopleinside.

You can report to us if still not working for you.

We are here to help you !!

[fripoll]

Thanks @Sanjeev @peopleinside for your answer. We installed the lastest version yesterday. To Try descart db issues i made a clean instalation to reproduce and y get the same issue.

[peopleinside]

@fripoll you are welcome. Are you sure that is not a browser issue? Tryed with incognito, other browser etc?
I use the laster version and I don't see this issue so maybe will be interesting understand how reproduce with PHP or server components version.

You may also check if you are able to reproduce in the demo: https://demo.uvdesk.com/

Have you also checked server error logs?

[fripoll]

Thanks @peopleinside and @Sanjeev. I made lots of tests and y could reproduce the issue in the demo. I made a new agent with administrator role, asign some tickets, login with de new agent acount and in "my tickets" section can see that there are tickets but are no listed and it show "no record found"
Note: there is not problem with "agent" role. Only "Administrator"

[peopleinside]

@fripoll Are you able to do a small GIF and to share it?
Please be sure no personal or sensible data are present.
For made a free GIF you can use an open source software like this one: https://www.screentogif.com/

When you activate the demo and you choose to login in the admin side you are admin and if I create a ticket this one is visible from admin side so I don't know how to reproduce.

When you create an agent there are different permission you can set so the issue can be related to those permission but on administrator profile I'm unable to reproduce. I never tested on agent side.

[fripoll]

Oky @peopleinside i made a small .gif video about 1mb but i cant upload here because of this error anyway the issue is very simple to reproduce. Tickets assigned to agents that has "Administrator" role are not listed in "my tickets" view like show @Alessandro-Gabba in the first post "26 mar 2021". Tickets asigned to agents with "Agent" role are listed correctly. Thanks a lot!

[peopleinside]

@fripoll I'm sorry for the upload issue, you can maybe try to host the GIF outside on some GIF upload service or Google Drive or Dropbox.

Umh the issue seems to be relative to a permission, let's wait a developer reply -> @Sanjeev

[Sanjeev]

@Alessandro-Gabba @fripoll @peopleinside

As we have checked the issue for MyTickets section for Admin and it actually exist for Admin Role.

Thanks for reporting this bug @fripoll

We have fixed it.

Please locate file in your project.
vendor/uvdesk/core-framework/Repository/TicketRepository.php

Replace your TicketRepository.php from here.

[fripoll]

@Sanjeev @peopleinside Thanks!! this replacement solve the issue...

[Sanjeev]

@fripoll

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You can watch project so that you can track future updates.

[peopleinside]

@fripoll Thank you for the report and for the confirmation of the fix.
Thanks also to the UVdesk team @Sanjeev