Solved Editor for Ticket Creation

[Stef]

Hello,

I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

Thanks for your help

Stéphane

[peopleinside]

@stef if you use already UVdesk than I suggest to upgrade to the latest version:
https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

[peopleinside]

@stef have you tried the UVdesk version 1.0.18?
A recently update that I request introduce a small al limited HTML editor.
I tried to paste a text with images and seems works.

I use it on my personal Help Desk

For instal the latest UVdesk version please check the documentation or the forum Knowledge base https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

[peopleinside]

@stef if you use already UVdesk than I suggest to upgrade to the latest version:
https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

[Stef]

Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

Stéphane

[peopleinside]

@stef sure, you are welcome