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Solved Editor for Ticket Creation

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  • S
    Stef last edited by 27 Jan 2022, 18:05

    Hello,

    I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
    Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

    We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

    Thanks for your help

    Stéphane

    peopleinside 2 Replies Last reply 27 Jan 2022, 18:30 Reply Quote 0
    • peopleinside
      peopleinside EX helping member @Stef last edited by 27 Jan 2022, 18:30

      @stef if you use already UVdesk than I suggest to upgrade to the latest version:
      https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

      For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

      💬 You can also ask help on GitHub Discussions
      🔴 I am no more active on Uvdesk
      🔴 Forum support is inactive!

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      • peopleinside
        peopleinside EX helping member @Stef last edited by 27 Jan 2022, 18:14

        @stef have you tried the UVdesk version 1.0.18?
        A recently update that I request introduce a small al limited HTML editor.
        I tried to paste a text with images and seems works.

        I use it on my personal Help Desk

        For instal the latest UVdesk version please check the documentation or the forum Knowledge base https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

        💬 You can also ask help on GitHub Discussions
        🔴 I am no more active on Uvdesk
        🔴 Forum support is inactive!

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @Stef last edited by 27 Jan 2022, 18:30

          @stef if you use already UVdesk than I suggest to upgrade to the latest version:
          https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

          For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

          💬 You can also ask help on GitHub Discussions
          🔴 I am no more active on Uvdesk
          🔴 Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • Topic has been marked as solved  peopleinside peopleinside 27 Jan 2022, 18:30
          • S
            Stef last edited by 28 Jan 2022, 09:44

            Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

            Stéphane

            peopleinside 1 Reply Last reply 28 Jan 2022, 09:46 Reply Quote 0
            • peopleinside
              peopleinside EX helping member @Stef last edited by 28 Jan 2022, 09:46

              @stef sure, you are welcome 🙂

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

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