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    • peopleinside
      peopleinside EX helping member last edited by peopleinside

      @Sanjeev

      I tried to replace only uvdesk folder (vendor/uvdesk) than replaced in config/packages folder the two files twig.yaml and uvdesk.yaml and inserted my ReCaptca site and secret key.

      php bin/console c:c

      I can see reCaptcha but doesn't let me login in the operator side, doesn't work if I try to create a ticket... no recpatcha error showed, the send button never work.

      Seems also removing the two files twig.yaml and uvdesk.yaml than cleaning chache the operator login never work and give a red error system login error.

      his update is not usable for me. Sorry, never work.

      I see some server error logs

      [Wed Mar 17 17:34:04.454789 2021] [proxy_fcgi:error] [pid 375516] [client [IP]:62507] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Symfony\\Component\\Debug\\Exception\\FatalThrowableError: Too few arguments to function Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate::__construct(), 1 passed in /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php on line 771 and exactly 3 expected in /uvdesk/vendor/uvdesk/core-framework/Dashboard/SearchTemplate.php:16\nStack trace:\n#0 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(771): Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate->__construct(Object(Twig\\Environment))\n#1 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(654): ContainerWSHmTL2\\srcApp_KernelProdContainer->getUvdesk_ExtensiblesService()\n#2 /uvdesk/var/cache/prod/Container...', 
[Wed Mar 17 17:34:02.338993 2021] [proxy_fcgi:error] [pid 429852] [client [IP]:62504] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Symfony\\Component\\Debug\\Exception\\FatalThrowableError: Too few arguments to function Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate::__construct(), 1 passed in /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php on line 771 and exactly 3 expected in /uvdesk/vendor/uvdesk/core-framework/Dashboard/SearchTemplate.php:16\nStack trace:\n#0 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(771): Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate->__construct(Object(Twig\\Environment))\n#1 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(654): ContainerWSHmTL2\\srcApp_KernelProdContainer->getUvdesk_ExtensiblesService()\n#2 /uvdesk/var/cache/prod/Container...', 
[Wed Mar 17 16:09:22.213396 2021] [proxy_fcgi:error] [pid 374845] [client [IP]:59410] AH01071: Got error 'PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847PHP message: PHP Fatal error:  Uncaught Symfony\\Component\\DependencyInjection\\Exception\\ServiceNotFoundException: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\\UVDesk\\ApiBundle\\Providers\\ApiCredentials". in /uvdesk/vendor/symfony/dependency-injection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php:86\nStack trace:\n#0 /uvdesk/vendor/symfony/dependency-injection/Compiler/AbstractRecursivePass.php(82): Symfony\\Component\\DependencyInjection\\Compiler\\CheckExceptionOnInvalidReferenceBehaviorPass->processValue(Object(Symfony\\Component\\DependencyInjection\\Reference), false)\n#1 /uvdesk/vendor/symfony/dependency-injection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php(49): Symfony\\Component\\DependencyInjection\\Compiler\\AbstractRecursivePass->processValue(Array, false)\n#2 /home/piadm/public_html/helpd...', 
[Wed Mar 17 16:09:18.353219 2021] [proxy_fcgi:error] [pid 378757] [client [IP]:59406] AH01071: Got error 'PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847PHP message: PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847PHP message: PHP Fatal error:  Uncaught Symfony\\Component\\DependencyInjection\\Exception\\ServiceNotFoundException: The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\\UVDesk\\ApiBundle\\Providers\\ApiCredentials". in /uvdesk/vendor/symfony/dependency-injection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php:86\nStack trace:\n#0 /uvdesk/vendor/symfony/dependency-injection/Compiler/AbstractRecursivePass.php(82): Symfony\\Component\\DependencyInjection\\Compiler\\CheckExceptionOnInvalidReferenceBehaviorPass->processValue(Object(Symfony\\Component\\DependencyInjection\\Reference), false)\n#1 /uvdesk/vendor/symfony/dependency-injection/Compiler/CheckExceptionOnInvalidReferenceBehaviorPass.php(49): Symfony\\Component\\DependencyInjection\\Compiler\\AbstractRecursivePass->processValue(Array, false)\n#2 /home/piadm/public_html/helpd...', 
[Wed Mar 17 13:44:31.474739 2021] [proxy_fcgi:error] [pid 378757] [client [IP]:55605] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Symfony\\Component\\Debug\\Exception\\FatalThrowableError: Too few arguments to function Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate::__construct(), 1 passed in /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php on line 771 and exactly 3 expected in /uvdesk/vendor/uvdesk/core-framework/Dashboard/SearchTemplate.php:16\nStack trace:\n#0 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(771): Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate->__construct(Object(Twig\\Environment))\n#1 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(654): ContainerWSHmTL2\\srcApp_KernelProdContainer->getUvdesk_ExtensiblesService()\n#2 /uvdesk/var/cache/prod/Container...'
[Wed Mar 17 13:40:09.300680 2021] [proxy_fcgi:error] [pid 374845] [client [IP]:55429] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Symfony\\Component\\Debug\\Exception\\FatalThrowableError: Too few arguments to function Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate::__construct(), 1 passed in /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php on line 771 and exactly 3 expected in /uvdesk/vendor/uvdesk/core-framework/Dashboard/SearchTemplate.php:16\nStack trace:\n#0 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(771): Webkul\\UVDesk\\CoreFrameworkBundle\\Dashboard\\SearchTemplate->__construct(Object(Twig\\Environment))\n#1 /uvdesk/var/cache/prod/ContainerWSHmTL2/srcApp_KernelProdContainer.php(654): ContainerWSHmTL2\\srcApp_KernelProdContainer->getUvdesk_ExtensiblesService()\n#2 /uvdesk/var/cache/prod/Container...'
[Wed Mar 17 13:30:57.044574 2021] [proxy_fcgi:error] [pid 381382] [client [IP]:55070] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Error: Class 'Webkul\\UVDesk\\CoreFrameworkBundle\\UVDeskCoreFrameworkBundle' not found in /uvdesk/src/Kernel.php:23\nStack trace:\n#0 /uvdesk/vendor/symfony/http-kernel/Kernel.php(429): App\\Kernel->registerBundles()\n#1 /uvdesk/vendor/symfony/http-kernel/Kernel.php(130): Symfony\\Component\\HttpKernel\\Kernel->initializeBundles()\n#2 /uvdesk/vendor/symfony/http-kernel/Kernel.php(193): Symfony\\Component\\HttpKernel\\Kernel->boot()\n#3 /uvdesk/public/index.php(25): Symfony\\Component\\HttpKernel\\Kernel->handle(Object(Symfony\\Component\\HttpFoundation\\Request))\n#4 {main}\n  thrown in /uvdesk/src/Kernel.php on line 23',

      💬 You can also ask help on GitHub Discussions
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      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by Sanjeev

        @peopleinside

        Please try this zip with your localhost first.
        We will provide you test recaptcha credentials.

        As we have tested with a test recaptcha keys and also generated keys for localhost both are working perfectly.

        If your PHP version is greater then greater then 7.3 then make is 7.2 or 7.3.

        Still Quality analyst will check this Updated zip and will let you know.

        peopleinside 1 Reply Last reply Reply Quote 0
        • bansalvaish
          bansalvaish UVdesk Staff last edited by

          @Sanjeev @peopleinside
          I have verified the changes added for ReCaptcha and it's working fine on my system.
          Rest you can see the updates here
          https://www.loom.com/share/b6d6cd1f73f64e8da162712e84261c71

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside EX helping member @Sanjeev last edited by peopleinside

            @Sanjeev Why I should use a PHP version that will deprecated in just some months?
            I use PHP 7.4 as some updated software on my server require now the most updated version and is not PHP 8 that is the latest one but PHP 7.4

            PHP 7.3 is still supported but quite old and is near the end of life.
            If PHP 7.4 is not supported I cannot use your patch.

            I use UvDesk with PHP 7.4 has no sense for me that you made a patch and this one is not compatible.
            PHP 7.3 will be no more supported in about 8 months so some web application I use has been moved to PHP 7.4 that is not new but is supported for more long time.

            If UVdesk is not compatible with PHP 7.4 this should have the priority to resolve, fix and the next PHP that will be after that will be PHP 8.0 already released but not yet fully supported by different applications. They are working on compatibility.

            If you are for releasing a new version not compatible with PHP 7.4 I will be unable to update... also how long we should wait for have another update with PHP compatibility if you will release an update after different months not yet compatible with PHP 7.4 that is at the moment the best solution on my point of view looking at the end of life date?!

            Also in those days jQuery has been updated but I cannot update in UVdesk because code seems need to be updated as well... so I suppose there are some old code that is or will be soon not compatible with PHP recent versions.

            Currently I'm using PHP 7.4 that is not old and not too new.

            My issue will be how update the instance on my server, not in localhost. If work in localhost is ok but doesn't solve the issue on my server.

            Did you test with PHP 7.4?

            💬 You can also ask help on GitHub Discussions
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            🔴 Forum support is inactive!

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            • peopleinside
              peopleinside EX helping member @bansalvaish last edited by peopleinside

              @bansalvaish thank you, I'm unable to update my instance at https://helpdesk.peopleinside.it/it/ for the error mentioned.
              I use PHP 7.4 and cannot downgrade because some software require PHP 7.4 that is not really new.

              Hope you will help me understand why your patch doesn't work on my side.
              Maybe you need to provide right step to follow or maybe the PHP error I give to you should give some indications of what is wrong.

              💬 You can also ask help on GitHub Discussions
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              • peopleinside
                peopleinside EX helping member last edited by

                @Sanjeev I tested in localhost (PHP 7.4) and works also if the captcha show a warning.
                Why I'm unable to apply the patch to my server with PHP 7.4?

                I need help.
                Upload your zip file and just put the .env file is not correct as the system doesn't work and I can imagine why: miss email config and maybe other config.

                Please help.

                Also you need think ReCaptcha should be not active as default for a new install.
                I suggest to see if you can develop enable / disable from the UI interface

                💬 You can also ask help on GitHub Discussions
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                🔴 Forum support is inactive!

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                • peopleinside
                  peopleinside EX helping member last edited by peopleinside

                  @Sanjeev I do more test, still facing error.
                  Due to some screenshot that I do not wanna share in a public community I will open a private ticket with you showing errors. Please take a look of ticket: #25126

                  Waiting now your reply. Thank you!

                  💬 You can also ask help on GitHub Discussions
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                  • Sanjeev
                    Sanjeev developer UVdesk Staff last edited by

                    @peopleinside

                    We have again updated the zip now it contain password updates, recaptcha updates(due to cache problem packages not updated before properly) and all other updates till now.

                    Please Setup project using this zip and check now.

                    Download it from here.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @Sanjeev last edited by peopleinside

                      @Sanjeev thank you. How to update? Will be enough replace the uvdesk in vendor folder?
                      Oh I need also replace vendor folder. I'm doing right now.

                      When you release an update like this (ZIP) you need to give the steps that describe how to update. What to replace.

                      I'm now replacing also vendor folder, let's see.
                      Now seems is working.
                      Thanks

                      💬 You can also ask help on GitHub Discussions
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                      • peopleinside
                        peopleinside EX helping member last edited by peopleinside

                        @Sanjeev I updated and graphically all works this means

                        • I'm able to submit ticket by web
                        • I'm able to login as customer and as operator

                        but I tested ticket by email and this did not work!

                        So what happen: email are flagged as read but no ticket is opened.

                        By doing the cron by SSH I get:

                        1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 22 March 2021.

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 22 March 2021.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
=============================================
=============================================


 Converting email 1 out of 1.

Mailbox refreshed successfully !!!

1. Processing uvdesk mailbox configuration.

                        Consider I tried to send email ticket from different Gmail email address to different ticket email address.
                        No ticket has been created if ticket arrive by email.

                        For the update process I just replaced uvdesk folder inside vendor and updated twig.yaml and uvdesk.yaml inside the config/packages

                        As the update never create ticket by email I need immediately resume the previous ticket version and wait for your support.

                        And the status ticket when customer are logged into the system are not translated.
                        In the list of customer ticket the status say open and is not translated on my language.

                        💬 You can also ask help on GitHub Discussions
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                        • Sanjeev
                          Sanjeev developer UVdesk Staff last edited by Sanjeev

                          @peopleinside
                          Locate path in project:

                          vendor/uvdesk/mailbox-component/blob/master/Services/MailboxService.php

                          Please replace your MailboxService.php code from here as we are doing some updates and it was not included in zip.

                          Will update Zip also soon for this.

                          peopleinside 2 Replies Last reply Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @Sanjeev last edited by peopleinside

                            @Sanjeev thanks I will try.
                            Will be nice have a fix also for ticket status not translated and wrong time showed https://github.com/uvdesk/community-skeleton/issues/326#issuecomment-769044887

                            In the new version you can add the following strings to the Italian translation file. Latest two file line:

                            "Please select CAPTCHA" : Esegui la verifica CAPTCHA | Please select CAPTCHA
"Password must contain minimum 8 character length, at least two letters (not case sensitive), one number, one special character(space is not allowed).": La password deve contenere almeno 8 caratteri di lunghezza, almeno due lettere (senza distinzione tra maiuscole e minuscole), un numero, un carattere speciale (lo spazio non è consentito).

                            💬 You can also ask help on GitHub Discussions
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                            • peopleinside
                              peopleinside EX helping member @Sanjeev last edited by peopleinside

                              @Sanjeev STILL NOT WORK, AGAIN I NEED RESUME THE BACKUP
                              Well seems I can use the updated UVdesk but I need replace MailboxService.php with my old backup file so it works.

                              If I use the MailboxService.php provided by you ticket are not created !!!

                              I opened an issue as I want follow this issue https://github.com/uvdesk/mailbox-component/issues/67

                              If you are unable to replicate please tell me the right process to update because just replacing the MailboxService.php the update never work. I'm now using the latest version i updated by replacing vendor/uvdesk folder completely and replaced uvdesk folder inside vendor and updated twig.yaml and uvdesk.yaml inside the config/packages

                              💬 You can also ask help on GitHub Discussions
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                              • Sanjeev
                                Sanjeev developer UVdesk Staff last edited by Sanjeev

                                @peopleinside

                                We have made some changes to convert mail which comes after a forwarding from another email Id into our mailbox (setup email in uvdesk).

                                But again verified with the current code in MailboxService.php into project.
                                and tickets are smoothly converting.

                                Please remove your all tickets from your ticket list and also from the trash folder and again run refresh command.

                                And make a try and let us know otherwise we will check again with more test cases.

                                Check this: https://tinyurl.com/yfupl4e7

                                peopleinside 2 Replies Last reply Reply Quote 0
                                • peopleinside
                                  peopleinside EX helping member @Sanjeev last edited by

                                  @Sanjeev If you did not change the file for resolve the issue that ticket are not opened I tested the file without any ticket.
                                  The old file I have work and the new did not work. Ticket are no more created. I send an email to my support email, cron run, email is flagged as read than ticket is not created.

                                  💬 You can also ask help on GitHub Discussions
                                  🔴 I am no more active on Uvdesk
                                  🔴 Forum support is inactive!

                                  1 Reply Last reply Reply Quote 0
                                  • peopleinside
                                    peopleinside EX helping member @Sanjeev last edited by peopleinside

                                    @Sanjeev I'm trying to install from zero the version you linked here.
                                    I'm able to setup database and email but when I need to do clear cache I get fatal error:

                                    php bin/console c:c

                                    PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesktest/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847

In CheckExceptionOnInvalidReferenceBehaviorPass.php line 86:

  The service "security.context_listener.0" has a dependency on a non-existent service "Webkul\UV
  Desk\ApiBundle\Providers\ApiCredentials".

                                    So seems I'm not able to... use from zero your install or anyway you need fix things
                                    Umh I get this after changing in .env file dev to prod and cleaning cache.

                                    I suppose you use to test with dev and not with prod.
                                    Your latest UVdesk are broken if is prod.

                                    For switch to prod can you confirm is just necessary change dev to prod and clear cache?

                                    I was able to test in dev (not in prod for error above) your last Mailer file and I can confirm ticket are not created.

                                    💬 You can also ask help on GitHub Discussions
                                    🔴 I am no more active on Uvdesk
                                    🔴 Forum support is inactive!

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