Setup multiple segregated channels



  • Hi,

    I'm discovering uvdesk. Great piece of work !

    I want to process tickets from multiple email/domains and respond with the corresponding email account.

    What is the good strategy ?



  • Hello @quazarzero

    Thanks for showing an interest in our community helpdesk version!!

    I want to process tickets from multiple email/domains and respond with the corresponding email account.

    You can configure multiple emails with a single UVdesk dashboard and fetch all emails in one place. but sending email work with a single email which you will set up in SMTP mailbox configuration.

    Thank You!!



  • @quazarzero said in Setup multiple segregated channels:

    I want to process tickets from multiple email/domains and respond with the corresponding email account.

    I think this is possible you set different MailBox and Swift Mailer
    Have you see how UVdesk settings looks to be? https://demo.uvdesk.com/

    Start to install in your server and do a try can help, I think 🙂 more than the theory.


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