Solved Getting an error when I try to install on localhost

[peopleinside]

Seems this error persist also if I download and use XAMPP with PHP 8.2

Waiting UVdesk staff feedback to how can I install a new localhost uvdesk instance as the previous instruction I have seems are no more working.

I need generate the project file to update my existing install.

[peopleinside]

Demonstration of the issue: https://app.screencast.com/VkqBerRPT7Mya

[peopleinside]

I get errors also from a Ubuntu server.
Opened a ticket, resolving this topic as maybe will not receive replies.

[Komal Sharma]

@peopleinside said in Getting an error when I try to install on localhost:

I get errors also from a Ubuntu server.

Can you please share a screenshot of the error, which error you are facing while installing on ubuntu server.

[peopleinside]

@Komal-Sharma

[Komal Sharma]

@peopleinside

This error due to your memory limit size is not compatible. So you will be increase your memory limit size in php.ini file. Please follow the below blog:

https://www.groovypost.com/howto/howto/how-to-solve-php-fatal-error-allowed-memory-size-of-8388608-bytes-exhausted/

[peopleinside]

@Komal-Sharma why 128M is not enough?
Also your link seems wrong not related.
I set memory limit to be 256 I get the same error.

And I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

[Komal Sharma]

@peopleinside said in Getting an error when I try to install on localhost:

I get errors also trying with localhost as I showed in the video https://app.screencast.com/VkqBerRPT7Mya

We have checked uvdesk installation on the windows with php v-8.2. For this git error "Git was not found in your path, skipping source download".

You can follow the below steps:

Step 1: You will be download the git in your windows system from here.

Step 2: Now this installed git path, set it in your environment variables in windows like this and saved it:

Step 3: Now check it installation again with composer command:

composer create-project uvdesk/community-skeleton helpdesk-project

Alternatively, you can enable the zip extension from the php.ini file.

;extension=zip

to

extension=zip

Then restart your xampp server and check it again installation of uvdesk.

If you are still facing the same issue, then let us know.

[peopleinside]

@Komal-Sharma thank you.
This issue seems to be resolved.

Now the issue is that mailparse.dll never support PHP 8.2 so an error occur when I do the same steps I do in my past video: https://youtu.be/shZG2UJm4-4

I get error:

composer create-project uvdesk/community-skeleton helpdesk-project1
PHP Warning: PHP Startup: mailparse: Unable to initialize module
Module compiled with module API=20210902
PHP compiled with module API=20220829
These options need to match
in Unknown on line 0

Warning: PHP Startup: mailparse: Unable to initialize module
Module compiled with module API=20210902
PHP compiled with module API=20220829
These options need to match
in Unknown on line 0

I can consider to install XAMPP PHP 8.1 but composer seems is installed on PHP 8.2

Will be maybe useful if you can made a public video as I do in the past with the steps to install UVdesk with XAMPP on localhost.

This is important because allow to create the package that cannot be downloaded by your website that is not updated and also I get errors also on my VPS server so the only way I have to obtain the folders with file for the upgrade is the localhost ... where the procedure I showed in the video in the past, is no more working.

[peopleinside]

Update: I'm still be unable to run new UVdesk using XAMPP because of error indicated above.

I was able to resolve the issue related to Allowed memort xxx exhausted by asking help to Plesk, they give me the right command to fix this issue increasing the memory.

For PHP 8,1 on Plesk I need to set 256M editing the php.ini 8.1

vi /opt/plesk/php/8.1/etc/php.ini

Then checked with:

/opt/plesk/php/8.1/bin/php -i|grep memory

and the result was
memory_limit => 256M => 256M

then I was able to generate the folder with all files.

Still need to be able to do the same on localhost

[peopleinside]

Not only issues with localhost install.
Now that I was able to create the folder package on the server, folder helpdesk-project I tried to update my existent install but was unable to see it work.

So I decide to try a new install and I'm not able also to do a new install.
The Wizard seems have a new filed that I never seen before:
Server Version
Version number of the database server.

I tried to put something in this input box, all database data are correct but Wizard never go on the next step.

Its a disaster, I'm not able to upgrade, I'm not able to test the new version as new installation.

[peopleinside]

Finally I was able to upgrade.
The issue I was facing was maube created by some customization I think caused issue the Google translate code that I removed because support all language and I need support only Italian and English.

Now this topic still be only unresolved for the fact I'm unable to install UVdesk at localhost. My previous video that I made on YouTube seems no more to be valid.

Also on the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

[Komal Sharma]

@peopleinside

This issue seems to be resolved.

Thanks for the updated here. We are glad to know that your issue has been resolved now.

PHP Warning: PHP Startup: mailparse: Unable to initialize module
Module compiled with module API=20210902
PHP compiled with module API=20220829
These options need to match
in Unknown on line 0

This error due to because of mailparse.dll never support PHP 8.2 on windows at this moment.

On the latest UVdesk version showed in the screen the clear cache button still not work. I will maybe create a demo and give access to your team so you can look at the issue.

We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

We have added a screen video for clear cache button:
https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

[peopleinside]

We have checked already, clear cache button and here works fine. Alright, please share a demo so that we can also check the issue.

We have added a screen video for clear cache button:
https://www.loom.com/share/92acf505210644dea8ddbd08a0aa5dd6?sid=72d43548-2a2a-464b-b5ab-22e3d242c8b6

@Komal-Sharma in ticket #30298 you can find all info, also a demo where you can reproduce the issue. Thanks