14 Mar 2023, 20:23

@blckhwk
Thank you for taking the time to reply. I tried your suggestion and am still presented with the same error message.

Here's what I did so you can review:

  • Logged in with PHPMyAdmin.
  • Dropped/deleted my existing database: uvdesk
  • Created a new user (uvdesk), password (14 letters and 1 number), and allowed access from any host.
  • Enabled the checkbox to create a DB with the same username with all privileges....SQL executed successfully.
  • Confirmed 'uvdesk' DB name shows up on the left side tree.
  • Confirmed 'uvdesk' user account is listed under the DB on the Privileges tab.
    Columns: Username, Host name, type, privileges
    Row 1: uvdesk, %, database-specific, all-privileges.

Opened the UVDesk installer and went back to the same form and entered the following:

  • Server: 127.0.0.1
  • Port: 3306
  • Username: uvdesk
  • Password: (15 character alphanumeric password entered, no special chars used)
  • Database: uvdesk
  • Tried with and without the checkbox to: Automatically create database if not found?

Still receive error: Details are incorrect ! Connection not established.