Posts made by sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Only gmail connection (not SMTP) seems to be working. I wish there was a solution for this, as having a support desk where the email is from "gmail.com" is really not professional

I setup the Swift Mailer using an SMTP setup at purelymail.com and that is working fine.

However, I notice that quite often the email is being sent to the "To:" email but quite a lot of time it does not go to the X-Swift-To address

Can you help please? See a copy of the header.

At the bottom, I noticed the X-Swift-To but it is not reaching there! !

Return-Path: <tickets@REDACTED>
Delivered-To: tickets@REDACTED
Authentication-Results: purelymail.com; auth=pass
DKIM-Signature: a=rsa-sha256; .... 
h=Received:Subject:From:To;
DKIM-Signature: a=rsa-sha256; h=
Received:Subject:From:To;
X-Pm-Original-To: tickets@REDACTED
Received: by smtp.purelymail.com (Purelymail SMTP) with ESMTPSA id 303994869
    for <tickets@REDACTED>
    (version=TLSv1.2 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384);
    Sun, 10 Sep 2023 17:11:33 +0000 (UTC)
Message-ID: <045d77fe014adc65ce6f473117d7cce4@REDACTED>
Date: Sun, 10 Sep 2023 17:11:32 +0000
Subject: Update your Support Center helpdesk password
From: Support Desk <tickets@REDACTED>
To: tickets@REDACTED
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="_=_swift_1694365892_1bea82a8171f068741ac4e1a489adad5_=_"
X-Swift-To: admin@xxxx.com

@sabufrancis

Sorry, I think it was my mistake. I was trying to reset for a member but was then sending forgot password for the support guest (or at least that is what I think!)

Unable to use old password after I send "forgot password" -- I suspect, the "forgot password" is directly changing the current password. So this does not cater to a situation where I send "forgot password" and then I suddenly remember the password and therefore want to use the older password itself.

The problem I faced is that there is an additional issue in my installation: It actually does not send an email for forgot password (That's a separate thread of investigation) so I now am completely locked out! I suspect this is what happened; in sequence:

1. I thought I had forgotten the password, so I initiated the "forgot password"
2. Internally, it reset the password and attempted to send me an email which I did not get
3. I remembered the old password, but I can no longer login because the password actually has been reset
4. I am totally stuck as I never received the "forgot password" email!!