Emailing via X-Swift-To Seems to be flaky

sabufrancis

I setup the Swift Mailer using an SMTP setup at purelymail.com and that is working fine.

However, I notice that quite often the email is being sent to the "To:" email but quite a lot of time it does not go to the X-Swift-To address

Can you help please? See a copy of the header.

At the bottom, I noticed the X-Swift-To but it is not reaching there! !

h=Received:Subject:From:To;
DKIM-Signature: a=rsa-sha256; h=
Received:Subject:From:To;
X-Pm-Original-To: tickets@REDACTED
Received: by smtp.purelymail.com (Purelymail SMTP) with ESMTPSA id 303994869
    for <tickets@REDACTED>
    (version=TLSv1.2 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384);
    Sun, 10 Sep 2023 17:11:33 +0000 (UTC)
Message-ID: <045d77fe014adc65ce6f473117d7cce4@REDACTED>
Date: Sun, 10 Sep 2023 17:11:32 +0000
Subject: Update your Support Center helpdesk password
From: Support Desk <tickets@REDACTED>
To: tickets@REDACTED
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="_=_swift_1694365892_1bea82a8171f068741ac4e1a489adad5_=_"
X-Swift-To: admin@xxxx.com

Komal Sharma

@sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.

Thanks and Regards
Uvdesk Team

sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Only gmail connection (not SMTP) seems to be working. I wish there was a solution for this, as having a support desk where the email is from "gmail.com" is really not professional

Komal Sharma

@sabufrancis

I tried another SMTP providers other than Purelymail.com -- migadu.com for example. The problem is the same: X-Swift-To does NOT get delivered.

Can you please share a email raw content of the email which email not delivered with X-Swift-To header. So that we will review this issue.

Thanks and Regards
Uvdesk Team

Solved Emailing via X-Swift-To Seems to be flaky