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    Solved Forgot password seems to directly set a new password. This flow, if happens, is wrong!

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    • S
      sabufrancis last edited by

      Unable to use old password after I send "forgot password" -- I suspect, the "forgot password" is directly changing the current password. So this does not cater to a situation where I send "forgot password" and then I suddenly remember the password and therefore want to use the older password itself.

      The problem I faced is that there is an additional issue in my installation: It actually does not send an email for forgot password (That's a separate thread of investigation) so I now am completely locked out! I suspect this is what happened; in sequence:

      1. I thought I had forgotten the password, so I initiated the "forgot password"
      2. Internally, it reset the password and attempted to send me an email which I did not get
      3. I remembered the old password, but I can no longer login because the password actually has been reset
      4. I am totally stuck as I never received the "forgot password" email!!
      peopleinside S 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @sabufrancis last edited by peopleinside

        @sabufrancis Hi, thank you for your report.
        With UVdesk version are you using?

        The issue happen for operator or for customer?
        I tested for operator but I was unable to reproduce.

        https://demo.uvdesk.com/

        Once the demo is created I change the admin email with mine email.
        Logout, request a password reset to the new email.

        Got email , i don't click any links and I try to login in UVdesk with my password setup when changing email.

        I was able to login.

        I tested also for customer and I'm also unable to reproduce the issue reported by you.

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @sabufrancis last edited by peopleinside

          @sabufrancis Hi, thank you for your report.
          With UVdesk version are you using?

          The issue happen for operator or for customer?
          I tested for operator but I was unable to reproduce.

          https://demo.uvdesk.com/

          Once the demo is created I change the admin email with mine email.
          Logout, request a password reset to the new email.

          Got email , i don't click any links and I try to login in UVdesk with my password setup when changing email.

          I was able to login.

          I tested also for customer and I'm also unable to reproduce the issue reported by you.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • S
            sabufrancis @sabufrancis last edited by

            @sabufrancis

            Sorry, I think it was my mistake. I was trying to reset for a member but was then sending forgot password for the support guest (or at least that is what I think!)

            peopleinside 1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • peopleinside
              peopleinside EX helping member @sabufrancis last edited by

              @sabufrancis great, thank you for your feedback šŸ™‚
              I'm happy to read you figured out.

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸ”“ I am no more active on Uvdesk
              šŸ”“ Forum support is inactive!

              1 Reply Last reply Reply Quote 0
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