Posts made by Ricsca

I noticed that the order of the categories changes based on the last change.
The last changed categories (such as name) becomes the first

@Komal-Sharma is there any news?
i would like to use view 3 but if i can't set the order it's a mess ...
thanks

But wouldn't it be better if the tickets are assigned to a user by default and then in the case of customization then let the workflows be used?
99% of those with medium-large sites have only one who is responsible for answering the questions who is also the owner.
You have to make a cms as simple as possible to use if you want to make it popular ...

@vipin Yes, right.
If the email contains a few words, the user is prompted to go to the site and then to reply while if the complete reply arrives by email, the user will tend to reply to the email.

I haven't seen how the workflow works yet ...

In the emails model he tells me to go and read the tiketo on the site but then below with the {%ticket.threadMessage%} code he shows the whole answer.
Couldn't you have a code that only shows the first few words of the answer and then lets the customer go to the site?

I only have one agent (which is me), how can I automatically assign the ticket to me?

Look at this site which has been set in light blue ...
https://support.colligso.com/en/member/login

SIGN IN is in light blue ... then it would be better if it is in purple as the link "Forgot Password" and the name of the site Colligso Helpdesk

It would be great if you could disable the sending of attachments by admin.
Not everyone needs to have attachments uploaded.

@peopleinside ok thanks

Also because the login button inherits the color while the links do not.
If you decide not to let the links inherit the color it would be nice that the submit button does not inherit the color either.

@peopleinside of course that's okay, I just pointed this little "problem" to the developers so they can fix it in future updates when they feel like it.

it does not work

I noticed that you cannot change the order of the Folders.
You can only set the order of categories within the folder.
If you set Layout number 3 (Category) you cannot set the order of the Categories instead.

If someone replies to the ticket via email, the reply does not appear in admin.
How can I do?
Thank you

You don't have to customize the login page.
links do not inherit the color set in administration but remain in purple.
The Login button instead adds the color.

I mean the login operator.
I know it's not an important option but I noticed this and pointed it out.

In members login the site name and links do not become new color set by the user.

What is the url to access the admin panel that I don't remember?

solved, i activated them from my phpmyadmin