Topics created by pl00

Thanks for the quick response. The patch has fixed the problem.

Inter-agent notes.
It might be that an agent communicates with the client, then transfers the ticket to a new agent and writes some internal notes (which will never be visible to clients, and there will be no notification sent either), so that the next agent will not have to check all threads of the ticket.

To shorten it with notes, make updates in code.

@pl00

You can create a same file with the name of customer. here.

and add customer route on this line.

@pl00 said in uv_user_instance table:

what's your expectation of content of the designation column

You need to fill the position someone holds or you can make it blank as well.

@pl00

Glad to know that your issue resolved.
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