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    Topics created by Donald T Walker

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      How to add a new placeholder in Email Template?
      Technical Help • • Donald T Walker  

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      @Donald-T-Walker Here is a example how to make a new placeholder for Email templates and process that placeholder for a email. So here we are adding placeholder for Ticket Type. Now you will see a placeholder in Email template with name Ticket type. 2. Process placeholder: Finally clear your project cache by below command: php bin/console c:c
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      How to deactivate a particular workflow?
      General Discussion • • Donald T Walker  

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      @Donald-T-Walker You need to update your workflow after editing it. and change the status of workflow uncheck and save it. Check this: https://prnt.sc/wj1ef8 hope it will help.
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      Not able to fetch the tickets after refreshing the mailbox
      Technical Help • • Donald T Walker  

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      @Donald-T-Walker You need to update your site_urlĀ  in uvdesk.yaml file (under config/packages of your project). Your site_url should be : Your_host/project/public
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      Time frame for refresh mailbox
      Technical Help • • Donald T Walker  

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      @Donald-T-Walker You can simply run command as shown below. For example you are running a command for one day. php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com Here after -t you have to specify time in minutes like for one day (1440). Thanks,
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      How we can permantly delete the tickets? or make deleted ticket restore.
      Technical Help • • Donald T Walker  

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      @peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding. @Donald-T-Walker Hope below screenshot will help you understand this.