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    Topics created by Donald T Walker

    • D

      Solved How to add a new placeholder in Email Template?
      Technical Help • • Donald T Walker

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      Sanjeev

      @Donald-T-Walker

      Here is a example how to make a new placeholder for Email templates and process that placeholder for a email.

      So here we are adding placeholder for Ticket Type.

      3a026ac8-e996-4a6c-9dc0-0883fa1b5ad2-image.png

      Now you will see a placeholder in Email template with name Ticket type.

      2. Process placeholder:

      a943f6e1-173a-4ef5-8e8e-bd8f4a6b8b79-image.png

      Finally clear your project cache by below command:

      php bin/console c:c

    • D

      Solved How to deactivate a particular workflow?
      General Discussion • • Donald T Walker

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      255
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      Sanjeev

      @Donald-T-Walker

      You need to update your workflow after editing it.
      and change the status of workflow uncheck and save it.

      Check this: https://prnt.sc/wj1ef8 hope it will help.

    • D

      Solved Not able to fetch the tickets after refreshing the mailbox
      Technical Help • • Donald T Walker

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      212
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      Sanjeev

      @Donald-T-Walker

      You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

      Your site_url should be : Your_host/project/public

    • D

      Solved Time frame for refresh mailbox
      Technical Help • • Donald T Walker

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      Sanjeev

      @Donald-T-Walker
      You can simply run command as shown below.

      For example you are running a command for one day.

      php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com

      Here after -t you have to specify time in minutes like for one day (1440).

      Thanks,

    • D

      Solved How we can permantly delete the tickets? or make deleted ticket restore.
      Technical Help • • Donald T Walker

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      Sanjeev

      @peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

      @Donald-T-Walker
      Hope below screenshot will help you understand this.

      6735c98e-5217-460d-bdf2-a56c6b88aa0c-image.png