Topics created by Donald T Walker

@Donald-T-Walker

Here is a example how to make a new placeholder for Email templates and process that placeholder for a email.

So here we are adding placeholder for Ticket Type.

3a026ac8-e996-4a6c-9dc0-0883fa1b5ad2-image.png

Now you will see a placeholder in Email template with name Ticket type.

2. Process placeholder:

a943f6e1-173a-4ef5-8e8e-bd8f4a6b8b79-image.png

Finally clear your project cache by below command:

php bin/console c:c

@Donald-T-Walker

You need to update your workflow after editing it.
and change the status of workflow uncheck and save it.

Check this: https://prnt.sc/wj1ef8 hope it will help.

@Donald-T-Walker

You need to update your site_url  in uvdesk.yaml file (under config/packages of your project).

Your site_url should be : Your_host/project/public

@Donald-T-Walker
You can simply run command as shown below.

For example you are running a command for one day.

php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com

Here after -t you have to specify time in minutes like for one day (1440).

Thanks,

@peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding.

@Donald-T-Walker
Hope below screenshot will help you understand this.

6735c98e-5217-460d-bdf2-a56c6b88aa0c-image.png