Topics created by Donald T Walker

@Donald-T-Walker Here is a example how to make a new placeholder for Email templates and process that placeholder for a email. So here we are adding placeholder for Ticket Type. Now you will see a placeholder in Email template with name Ticket type. 2. Process placeholder: Finally clear your project cache by below command: php bin/console c:c

@Donald-T-Walker You need to update your workflow after editing it. and change the status of workflow uncheck and save it. Check this: https://prnt.sc/wj1ef8 hope it will help.

@Donald-T-Walker You need to update your site_url  in uvdesk.yaml file (under config/packages of your project). Your site_url should be : Your_host/project/public

@Donald-T-Walker You can simply run command as shown below. For example you are running a command for one day. php bin/console uvdesk:refresh-mailbox -t 1440 example@gmail.com Here after -t you have to specify time in minutes like for one day (1440). Thanks,

@peopleinside Thanks for your explanation regarding this query I am also attaching a screenshot for more understanding. @Donald-T-Walker Hope below screenshot will help you understand this.