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    Posts made by Donald T Walker

    • How to add a new placeholder in Email Template?

      How to add a new placeholder in the Email Template?

      posted in Technical Help
      D
      Donald T Walker
    • How to deactivate a particular workflow?

      Is this possible to deactivate a particular workflow?

      posted in General Discussion
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      Donald T Walker
    • Not able to fetch the tickets after refreshing the mailbox

      Due to some reason, fetching emails with php bin/console uvdesk:refresh-mailbox my_email works but it does not create tickets in the helpdesk

      posted in Technical Help
      D
      Donald T Walker
    • Time frame for refresh mailbox

      As I can check by default refresh mailbox is fetching the ticket for one day only. how to refresh it for a particular time frame?

      posted in Technical Help
      D
      Donald T Walker
    • How we can permantly delete the tickets? or make deleted ticket restore.

      Please suggest how we can permantly delete the tickets? or make deleted ticket restore.

      posted in Technical Help
      D
      Donald T Walker