Topics created by Brandon-2021

@Brandon-2021 I have read your previous posts created from your profile. I saw that you are a programmer and that you have reported bugs that have solved problems such as downloading attachments.

Thanks, you helped improve UVdesk.

Actually UVdesk seems to be the best Help Desk Open Source solution that I found but it's not perfect.
I'm also stressed to be not able to upgrade to the latest version, to see a duplicate bugs that can turn the help desk into a unusable system, to have to delete all time emails manually because there is no option to move to trash but only permanent deletion.

I think I need have patience as this is open source free software so I have nothing to pretend... just hope things will be get fixed. Maybe I imagine also for the UVdesk team is not easy to maintain a free Open Source version.

I like OsTicket but is not responsive, for have responsivity currently need to pay for unofficial edits and I don't like this.
I tested other help desk (free) but often are too basical or with some security issue I found.

Is not easy to find a perfect software, anyway I hope things will improve in UVdesk, if not I will probably leave too.
If I will be still unable to upgrade I will move to something else because keep software update is a priority for me as can be security issue or strong improvements in new versions.

I believe with some patience, I hope, things get better.
Some improvement in UVdesk has been already done.

@Brandon-2021 I'm so happy you joined and fixed one issue no one was aware of.
Many thanks.