Solved UVDesk open attachment in ticket No route found for

[michelict]

Hello,

When I click on an attachment in a ticket I receive this error:

No route found for "GET https://uvdesk.domain.nl/public/public/nl/member/ticket/download/19"

In the logging is see this error:

Uncaught PHP Exception Symfony\Component\HttpKernel\Exception\NotFoundHttpException: "No route found for "GET https://uvdesk.domain.nl/public/public/nl/member/ticket/download/19" (from "https://uvdesk.domain.nl/public/nl/member/ticket/view/41")" at /home/helpdesk/public_html/vendor/symfony/http-kernel/EventListener/RouterListener.php line 135

[Komal Sharma]

@michelict

When I click on an attachment in a ticket I receive this error: No route found for "GET
https://uvdesk.domain.nl/public/public/nl/member/ticket/download/19

We have noticed this error in the latest release uvdesk. We have fixed this issue but changes wiil be reflect on the next release. At this moment you can change the some code in your project. Please follow the below steps:

Step 1: Go to your project, open and change the code in below mentioned file path:

your-project-folder/vendor/uvdesk/core-framework/FileSystem/FileSystem.php

Add a code like this as shown the below screenshot:

$scheme = $this->container->get('router')->getContext()->getScheme();
$host = $this->container->get('router')->getContext()->getHost();
$baseUrl = "$scheme://$host";
$assetDetails['downloadURL'] = $baseUrl.$assetDetails['downloadURL'];

Reference from here.

Step 2: Now change some code in the mentioned below file path:

your-project-folder/vendor/uvdesk/core-framework/Controller/Ticket.php

$response->headers->set('Content-length', filesize($zipname));

Another line:

readfile($path);

Reference from here:

https://github.com/uvdesk/core-framework/pull/652/commits/ad4ab27f009426c635932a403983a2b04eb1302e

https://github.com/uvdesk/core-framework/pull/652/commits/dfd98fa3971df42ebdc7ab8265c502af8517b2cc

Step 3: After change the both files you will be cleared cache of your project using the below command in your project root directory:

$ php bin/console c:c

If you are facing the same issue then let us know.

Kind Respects
Uvdesk team

[Komal Sharma]

@michelict

When I click on an attachment in a ticket I receive this error: No route found for "GET
https://uvdesk.domain.nl/public/public/nl/member/ticket/download/19

We have noticed this error in the latest release uvdesk. We have fixed this issue but changes wiil be reflect on the next release. At this moment you can change the some code in your project. Please follow the below steps:

Step 1: Go to your project, open and change the code in below mentioned file path:

your-project-folder/vendor/uvdesk/core-framework/FileSystem/FileSystem.php

Add a code like this as shown the below screenshot:

$scheme = $this->container->get('router')->getContext()->getScheme();
$host = $this->container->get('router')->getContext()->getHost();
$baseUrl = "$scheme://$host";
$assetDetails['downloadURL'] = $baseUrl.$assetDetails['downloadURL'];

Reference from here.

Step 2: Now change some code in the mentioned below file path:

your-project-folder/vendor/uvdesk/core-framework/Controller/Ticket.php

$response->headers->set('Content-length', filesize($zipname));

Another line:

readfile($path);

Reference from here:

https://github.com/uvdesk/core-framework/pull/652/commits/ad4ab27f009426c635932a403983a2b04eb1302e

https://github.com/uvdesk/core-framework/pull/652/commits/dfd98fa3971df42ebdc7ab8265c502af8517b2cc

Step 3: After change the both files you will be cleared cache of your project using the below command in your project root directory:

$ php bin/console c:c

If you are facing the same issue then let us know.

Kind Respects
Uvdesk team

[omerparlak]

@Komal-Sharma
I solved most of the problems, but there is one more small problem.
This problem occurred in the file preview on the ticket screen:

The file I uploaded is a .png image.

[emmanuelkatto]

@michelict thank you so much @michelict for this question I am also looking for the same answer.