Solved Help with a fresh install

[Ultra Plankton]

Hey so love the project idea but whenever I go to set it up I get this error and I'm not sure why I am getting it is anyone able to tell me what is going wrong with it?

[peopleinside]

@Ultra-Plankton I'm sorry for the delay. I'm no more active as before in this community and your post was holding a moderation.
I approved it, soon a UVdesk staff will reply to your question.

Thank you for the patience.

Tagging: @Komal-Sharma

[peopleinside]

@Ultra-Plankton what PHP version are you running?

How did you installed UVDesk: using composer, Docker or what?
What version of UVdesk are you trying to install?

This infos can help developers and staff to reply to your topic.

[Ultra Plankton]

@peopleinside
So currently trying to do it with php 8.1.2
Uvdesk 1.0.18
I couldn’t get composer to work because it was reading for php 7 and I couldn’t get php 7. So just with wget and manually run it

[peopleinside]

@Ultra-Plankton thanks for the info.
Composer can run with PHP 8.x but you need use the updated composer version 2 the latest.

Also latest UVdesk version is v1.1.3
https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.3

For know why the error and what to do we need wait a UVdesk staff reply

[Ultra Plankton]

@peopleinside

Oh alright maybe thats why I didn’t see that was there I will try running it with composer 2 when I get home and update

[Ultra Plankton]

@peopleinside

Hey so I tried the install via composer and it says this

[peopleinside]

@Ultra-Plankton If I'm not wrong, those can be just warnings for UVdesk developers.
I think you can ignore them. Is the installation working?

[Ultra Plankton]

@peopleinside
No its not I get a error saying that it refused to connect when I open the web ui. After I installed apache2 and it just loads the default apache page

[peopleinside]

@Ultra-Plankton what steps did you follow:

• were you able to install composer 2?
• after that was you able to run the installation wizard? If yes all checks was green passed?

After the installation the home page of the ticket was showed correctly?
Maybe a video of the installation process and encountered issue can help better to understand.

[Ultra Plankton]

@peopleinside
I can show a video when I get home tonight but I couldn’t even get to the installation wizard. Composer 2 was installed successfully

[peopleinside]

@Ultra-Plankton remember also that in the browser you may need load the public folder because if you see a default Apache page can be the URL in the browser that is wrong.

https://yourdomain.ext/uvdesk/public/

[Ultra Plankton]

@peopleinside It saying I can't upload the video

[Komal Sharma]

@Ultra-Plankton

After install composer 2. Try with the latest version of uvdesk v-1.1.3. Also, once you can check the below these cases and make changes accordingly:

A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Allow read-write permission for the below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk

It happens mainly because of less execution time in the php.ini file.

By default, max_execution_time is 30 sec you need to increase it and restart your server.

Check here how to increase the max-execution time and restart your server.

And clear your project cache using the below command:

$ php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

$ php bin/console doctrine:migrations:diff

$ php bin/console doctrine:migrations:migrate

And clear the cache of the project:

$ php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

Thanks and Regards
Uvdesk Team