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    • peopleinside
      peopleinside EX helping member @Ultra Plankton last edited by peopleinside

      @Ultra-Plankton I'm sorry for the delay. I'm no more active as before in this community and your post was holding a moderation.
      I approved it, soon a UVdesk staff will reply to your question.

      Thank you for the patience.

      Tagging: @Komal-Sharma

      💬 You can also ask help on GitHub Discussions
      🔴 I am no more active on Uvdesk
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      • peopleinside
        peopleinside EX helping member @Ultra Plankton last edited by

        @Ultra-Plankton what PHP version are you running?

        How did you installed UVDesk: using composer, Docker or what?
        What version of UVdesk are you trying to install?

        This infos can help developers and staff to reply to your topic.

        💬 You can also ask help on GitHub Discussions
        🔴 I am no more active on Uvdesk
        🔴 Forum support is inactive!

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        • U
          Ultra Plankton @peopleinside last edited by

          @peopleinside
          So currently trying to do it with php 8.1.2
          Uvdesk 1.0.18
          I couldn’t get composer to work because it was reading for php 7 and I couldn’t get php 7. So just with wget and manually run it

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          • peopleinside
            peopleinside EX helping member @Ultra Plankton last edited by

            @Ultra-Plankton thanks for the info.
            Composer can run with PHP 8.x but you need use the updated composer version 2 the latest.

            Also latest UVdesk version is v1.1.3
            https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.3

            For know why the error and what to do we need wait a UVdesk staff reply

            💬 You can also ask help on GitHub Discussions
            🔴 I am no more active on Uvdesk
            🔴 Forum support is inactive!

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            • U
              Ultra Plankton @peopleinside last edited by

              @peopleinside

              Oh alright maybe thats why I didn’t see that was there I will try running it with composer 2 when I get home and update

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              • U
                Ultra Plankton @peopleinside last edited by

                @peopleinside

                Hey so I tried the install via composer and it says this Screenshot 2023-07-09 011023.png

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @Ultra Plankton last edited by peopleinside

                  @Ultra-Plankton If I'm not wrong, those can be just warnings for UVdesk developers.
                  I think you can ignore them. Is the installation working?

                  💬 You can also ask help on GitHub Discussions
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                  • U
                    Ultra Plankton @peopleinside last edited by

                    @peopleinside
                    No its not I get a error saying that it refused to connect when I open the web ui. After I installed apache2 and it just loads the default apache page

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                    • peopleinside
                      peopleinside EX helping member @Ultra Plankton last edited by

                      @Ultra-Plankton what steps did you follow:

                      • were you able to install composer 2?
                      • after that was you able to run the installation wizard? If yes all checks was green passed?

                      After the installation the home page of the ticket was showed correctly?
                      Maybe a video of the installation process and encountered issue can help better to understand.

                      💬 You can also ask help on GitHub Discussions
                      🔴 I am no more active on Uvdesk
                      🔴 Forum support is inactive!

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                      • U
                        Ultra Plankton @peopleinside last edited by

                        @peopleinside
                        I can show a video when I get home tonight but I couldn’t even get to the installation wizard. Composer 2 was installed successfully

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                        • peopleinside
                          peopleinside EX helping member @Ultra Plankton last edited by peopleinside

                          @Ultra-Plankton remember also that in the browser you may need load the public folder because if you see a default Apache page can be the URL in the browser that is wrong.

                          https://yourdomain.ext/uvdesk/public/

                          💬 You can also ask help on GitHub Discussions
                          🔴 I am no more active on Uvdesk
                          🔴 Forum support is inactive!

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                          • U
                            Ultra Plankton @peopleinside last edited by

                            @peopleinside It saying I can't upload the video

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                            • Komal Sharma
                              Komal Sharma UVdesk Staff mod last edited by

                              @Ultra-Plankton

                              After install composer 2. Try with the latest version of uvdesk v-1.1.3. Also, once you can check the below these cases and make changes accordingly:

                              A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

                              <Directory /home/users/var/www/htdocs>
                              Options Indexes FollowSymLinks
                              AllowOverride All
                              Require all granted
                              

                              If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

                              Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

                              Allow read-write permission for the below file & folder:

                              For .env file – chmod 777 -R path of .env file of UVdesk project
                              For Var folder -chmod 777 -R path of var folder of UVdesk project
                              For Config folder – chmod 777 -R path of config folder of UVdesk
                              For Public folder – chmod 777 -R path of the public folder of UVdesk
                              For Migration folder – chmod 777 -R path of the migration folder of UVdesk

                              It happens mainly because of less execution time in the php.ini file.

                              By default, max_execution_time is 30 sec you need to increase it and restart your server.

                              Check here how to increase the max-execution time and restart your server.

                              And clear your project cache using the below command:

                              $ php bin/console c:c
                              

                              Now try to install your project.

                              => Also, run the below commands in your project root directory:

                              $ php bin/console doctrine:migrations:diff
                              
                              $ php bin/console doctrine:migrations:migrate
                              

                              And clear the cache of the project:

                              $ php bin/console c:c
                              

                              => Once you try with the manual installation of uvdesk from here.

                              If the issue is still in the manual installation setup, let us know.

                              Thanks and Regards
                              Uvdesk Team

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                              • Topic has been marked as solved  peopleinside peopleinside 
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