Unable to remove agent and add condition on ticket status for workflow

yl_adc

Re: Configuration problems and/or errors in code

Good morning,

I am having the same issues as the author of the post quoted above.

Description of bug #1: Deleting an agent

When I click on the delete button of an agent, it is not removed from the list of agents and a 500 error is displayed in the Symfony debugger.

here is a screenshot of the error:

Description of bug 2: Creation of a workflow with a condition on the "status" of the tickets

When I set a condition on the status, the status list stays in loading state indefinitely and looking at the debugger we can see that the following error occurred:

For information, I have the following configuration:

I'm using UVdesk version 1.1.0 which is downloadable from composer.

I am using PHP version 8.1.

I looked at my server logs and 500 errors were logged:

For the GET:
GET /uvdesk/public/en/member/workflow/xhr/condition/options/TicketStatus HTTP/1.1" 500 226366 "http(s)://<my_domain_name>/uvdesk/public/en/member/workflow/add";

and for the DELETE:
"DELETE /uvdesk/public/fr/member/agent/xhr?id=6 HTTP/1.1" 500 2806 "http(s)://<my_domain_name>/uvdesk/public/fr/member/agents"

I installed UVdesk with composer by running the command composer create-project uvdesk/community-skeleton <my_project_name> in my server's root directory.

Can you help me solve these problems?

Best regards,

Thanks in advance for your help.

Komal Sharma

@yl_adc

I am having the same issues as the author of the post quoted above.

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

But at this time if you are delete agent from your admin dashboard, so you will delete the agent directly from the database table. After that created agent not shown on the admin panel.

Thanks for your time and patience!!!

peopleinside

Also if this issue has not been resolved, and maybe will be not shortly, I'm closing this as the UVdesk team is informed about the issue,

No more actions can be done in this forum, now let's just wait a fix update for this.

Komal Sharma

@yl_adc

We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

After setup with the latest uvdesk. If you have still facing the same issue then let us know.

Thanks and Regards
Uvdesk Team

Solved Unable to remove agent and add condition on ticket status for workflow