Configuration problems and/or errors in code

peopleinside

@Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

I'm using UVdesk and I don't have experienced this issues.
UVdesk staff reply can take more time then my reply.

Aurelio

@peopleinside I understand, in fact I haven't had any other problems compared to these... Could you pass me the root file that has no problems? The one who says he uses.
In order to do tests on my hosting or locally.
The truth is that the system seems too good to me and they are the only things that I cannot find a solution to, since I have reviewed the code and indeed, the classes of those errors are not in the code.

peopleinside

@Aurelio sorry, my root file has personal data.
You need wait a reply from the UVdesk staff.

I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Aurelio

@peopleinside In fact, it is the .zip that I have and that is throwing me errors with the aforementioned.
Well, I guess I'll have to wait for an administrator to answer me and give me a solution.
Thanks anyway for trying to help.

peopleinside

@Aurelio you are welcome, let's wait a UVdesk staff reply

Komal Sharma

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

peopleinside

@Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

peopleinside

I'm marking this as resolved as the staff is working on a fix.
Please hold the new version and test it, if still have issue update this thread or open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

Komal Sharma

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

Agent deleting
Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Ahmed

@Komal-Sharma how can i get this update on windows xampp ?

Komal Sharma

@Ahmed said in Configuration problems and/or errors in code:

how can i get this update on windows xampp ?

In windows, you will follow the same steps in your project root directory like:

C:\xampp\htdocs\your-project-folder-name

Now you can run these commands in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with updating the modules then let us know.

Solved Configuration problems and/or errors in code