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    Solved Unable to login after update the framework.yaml

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    • A
      aryf last edited by

      Re: How to increase session expire or Logout time?

      My uvdesk user session expired and logout frequently (after 10min). So i just update the framework.yaml file as in below

      session:
      handler_id: session.handler.native_file
      save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
      cookie_lifetime: 172800
      cookie_secure: 'auto'
      cookie_samesite: 'lax'

      And clear your project cache by below command:

      php bin/console c:c

      After i add the save_path option, users are not able to login to uvdesk. So please help me to solve this issue.

      Uvdesk is running on Ubuntu 20 LTS
      Nginx

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      • Komal Sharma
        Komal Sharma UVdesk Staff last edited by

        @aryf
        Let us know, which uvdesk version you are using

        A 1 Reply Last reply Reply Quote 0
        • Topic has been marked as solved  peopleinside peopleinside 
        • peopleinside
          peopleinside mod admin community specialist last edited by

          Marking as resolved for now as no reply has been made 🙂
          Feel always free to continue the discussion here if you still need help.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • A
            aryf @Komal Sharma last edited by

            @komal-sharma Using UvDesk Version 1.0.18.

            Apologies for delay in reply

            peopleinside 1 Reply Last reply Reply Quote 0
            • Topic has been marked as unsolved  A aryf 
            • peopleinside
              peopleinside mod admin community specialist @aryf last edited by

              @aryf thank you for the updates!
              Additional info can help UVdesk staff and developers to reply to your forum request:

              • version of PHP?
              • are you able to replicate the issue in different browser?
              • are you able to reproduce the issue also in the demo?

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @peopleinside last edited by peopleinside

                I'm closing this as no answer has been made.
                If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                1 Reply Last reply Reply Quote 0
                • Topic has been marked as solved  peopleinside peopleinside 
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