Solved Unable to login after update the framework.yaml

[aryf]

Re: How to increase session expire or Logout time?

My uvdesk user session expired and logout frequently (after 10min). So i just update the framework.yaml file as in below

session:
handler_id: session.handler.native_file
save_path: '%kernel.project_dir%/var/sessions/%kernel.environment%'
cookie_lifetime: 172800
cookie_secure: 'auto'
cookie_samesite: 'lax'

And clear your project cache by below command:

php bin/console c:c

After i add the save_path option, users are not able to login to uvdesk. So please help me to solve this issue.

Uvdesk is running on Ubuntu 20 LTS
Nginx

[Komal Sharma]

@aryf
Let us know, which uvdesk version you are using

[peopleinside]

Marking as resolved for now as no reply has been made
Feel always free to continue the discussion here if you still need help.

[aryf]

@komal-sharma Using UvDesk Version 1.0.18.

Apologies for delay in reply

[peopleinside]

@aryf thank you for the updates!
Additional info can help UVdesk staff and developers to reply to your forum request:

• version of PHP?
• are you able to replicate the issue in different browser?
• are you able to reproduce the issue also in the demo?

[peopleinside]

I'm closing this as no answer has been made.
If you still need support you can try to open a ticket: https://support.uvdesk.com/en/customer/create-ticket/