F fripoll
25 Jul 2022, 14:14

Hi @peopleinside The security teams show me logs from azure AD where we can see corrects logins so i try to find something about php version or something else but nothing seems to have change. I found a way to get more info about the error, passing params "-vvv" and "-env dev" to refesh_mailbox command. These are the results.

with -vvv param

$ ./refresh_mailbox_uvdesk.sh

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...
13:56:14 WARNING   [php] Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl}INBOX
[
  "exception" => ErrorException {
    #message: "Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl}INBOX"
    #code: 0
    #file: "./vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php"
    #line: 88
    #severity: E_WARNING
    trace: {
      ./vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:88 { …}
      ./vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:82 { …}
      ./vendor/symfony/console/Command/Command.php:255 { …}
      ./vendor/symfony/console/Application.php:952 { …}
      ./vendor/symfony/framework-bundle/Console/Application.php:87 { …}
      ./vendor/symfony/console/Application.php:273 { …}
      ./vendor/symfony/framework-bundle/Console/Application.php:73 { …}
      ./vendor/symfony/console/Application.php:149 { …}
      ./bin/console:42 {
        › $application = new Application($kernel);
        › $application->run($input);
        ›
      }
    }
  }
]

 3. IMAP stream opened.

with -env dev param

$ ./refresh_mailbox_uvdesk.sh

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

In RefreshMailboxCommand.php line 88:

  [ErrorException]
  Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl}INBOX


Exception trace:
  at /var/www/uvdesk/helpdesk-project/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:88
 Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->refreshMailbox() at /var/www/uvdesk/helpdesk-project/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:82
 Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at /var/www/uvdesk/helpdesk-project/vendor/symfony/console/Command/Command.php:255
 Symfony\Component\Console\Command\Command->run() at /var/www/uvdesk/helpdesk-project/vendor/symfony/console/Application.php:952
 Symfony\Component\Console\Application->doRunCommand() at /var/www/uvdesk/helpdesk-project/vendor/symfony/framework-bundle/Console/Application.php:87
 Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at /var/www/uvdesk/helpdesk-project/vendor/symfony/console/Application.php:273
 Symfony\Component\Console\Application->doRun() at /var/www/uvdesk/helpdesk-project/vendor/symfony/framework-bundle/Console/Application.php:73
 Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at /var/www/uvdesk/helpdesk-project/vendor/symfony/console/Application.php:149
 Symfony\Component\Console\Application->run() at /var/www/uvdesk/helpdesk-project/bin/console:42

uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

PHP Fatal error:  Uncaught ErrorException: Notice: Unknown: Retrying PLAIN authentication after AUTHENTICATE failed. (errflg=1) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError()
#1 {main}
  thrown in Unknown on line 0

maybe can help us this info.

Thanks again