25 Jul 2022, 15:52

@fripoll sorry, I have no idea about this issue.
If you still never get a reply here you can open a ticket at https://support.uvdesk.com/en/customer/create-ticket/ mentioning this topic.

I will now tag also developers ( @vipin @Sanjeev ) as you are awaiting since 3 days or more. We had also the week end in the middle time.

Thank you for the patience.