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    Solved UVDesk Community: Cannot connect to database

    Technical Help
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    • A
      AdyG last edited by

      I have been trying to install UVDesk on shared hosting, where I have full control of the server via Plesk.

      Everything is configured, and the server only provides access to MariaDB.

      Server: 127.0.0.1
      Port: 3306
      Username: abcdefg (fake)
      Password: abcdefg (fake)
      Database: abcdefg

      The response is: Details are incorrect! Connection not established.

      I do not tick create a database as that has already been completed.

      Any reasons why, and if I set the values in .env, is there a way that UVDesk will bypass the database config.

      peopleinside 1 Reply Last reply Reply Quote 0
      • A
        AdyG last edited by

        It was the Redis issue - disabled the Redis extension and resolved the problem.

        https://github.com/uvdesk/community-skeleton/issues/364#issuecomment-780486976

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @AdyG last edited by

          @adyg try to use a database password that has no special characters.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • A
            AdyG last edited by

            It was the Redis issue - disabled the Redis extension and resolved the problem.

            https://github.com/uvdesk/community-skeleton/issues/364#issuecomment-780486976

            peopleinside 1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  A AdyG 
            • peopleinside
              peopleinside EX helping member @AdyG last edited by

              @adyg I'm glad to read you was able to resolve šŸ˜„

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸ”“ I am no more active on Uvdesk
              šŸ”“ Forum support is inactive!

              1 Reply Last reply Reply Quote 0
              • Sanjeev
                Sanjeev developer UVdesk Staff last edited by

                @peopleinside said in UVDesk Community: Cannot connect to database:

                ead you was able to resolve

                Yes, due to Redis connection check sometime it fails to verify database details.

                1 Reply Last reply Reply Quote 0
                • Referenced by  M MikeJ 
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