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    Solved Sort Folders and Categories

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    • Ricsca
      Ricsca last edited by

      I noticed that you cannot change the order of the Folders.
      You can only set the order of categories within the folder.
      If you set Layout number 3 (Category) you cannot set the order of the Categories instead.

      peopleinside 1 Reply Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff last edited by

        @Ricsca

        This feature sort order option is only available in the categories option.
        In the folder option, this feature is not available we will try it in the future.

        Thanks

        1 Reply Last reply Reply Quote 1
        • peopleinside
          peopleinside mod admin community specialist @Ricsca last edited by

          @ricsca here we can waiting a reply from a developer and see if need add a feature or a bug or simply they can provide a indication for this.

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          Ricsca 1 Reply Last reply Reply Quote 0
          • Ricsca
            Ricsca @peopleinside last edited by

            @peopleinside ok thanks

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            • Komal Sharma
              Komal Sharma UVdesk Staff last edited by

              @Ricsca

              This feature sort order option is only available in the categories option.
              In the folder option, this feature is not available we will try it in the future.

              Thanks

              1 Reply Last reply Reply Quote 1
              • Topic has been marked as solved  peopleinside peopleinside 
              • Ricsca
                Ricsca last edited by

                @Komal-Sharma is there any news?
                i would like to use view 3 but if i can't set the order it's a mess ...
                thanks

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                • Ricsca
                  Ricsca last edited by

                  I noticed that the order of the categories changes based on the last change.
                  The last changed categories (such as name) becomes the first

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @Ricsca last edited by

                    @ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

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