Ticket Message in generated mails

Stef

Hello all,

I've a little problem with the generated emails to the agents.
My version is 1.0.18 (the problem, I think, was already there in 1.0.16).

I use the following placeholder:

*Here goes the ticket message:

{%ticket.message%}*

But the resulting mail doesn't contain the message (the message in well present int the ticket):

Thanks in advance

Stéphane

Sanjeev

You can use {%ticket.threadMessage%} fo this.

Stef

For info, I replaced

'ticket.message' => count($ticket->getThreads()) > 0 ? preg_replace("/<img[^>]+\>/i", "", $ticket->getThreads()->get(0)->getMessage()) : '',

by

'ticket.message' => (isset($ticket->createdThread)) ? $ticket->createdThread->getMessage() : ''

and now, the message is present in the mail when creating a ticket.
(in ./vendor/uvdesk/core-framework/Services/EmailService.php)

Sanjeev

You can use {%ticket.threadMessage%} fo this.

Solved Ticket Message in generated mails