UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved Converting mail issue

    Technical Help
    3
    23
    605
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • M
      mxdevito @Sanjeev last edited by

      @sanjeev

      parameters:
      app_locales: en|fr|it

      # Default Assets
      assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
      assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
      assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'
      
      uvdesk_site_path.member_prefix: member
      uvdesk_site_path.knowledgebase_customer_prefix: customer
      
      # File uploads constraints
      # @TODO: Set these parameters via compilers
      max_post_size: 8388608
      max_file_uploads: 20
      upload_max_filesize: 2097152
      

      uvdesk:
      site_url: '172.16.130.129/uvdesk/public'
      upload_manager:
      id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

      support_email:
          id: support@xxx.it
          name: UVDesk Ticket
          mailer_id: Office 365
      
      # Default resources
      default:
          ticket:
              type: support
              status: open
              priority: low
          templates:
              email: mail.html.twig
      

      thanks

      peopleinside 1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff mod last edited by

        @mxdevito said in Converting mail issue:

        site_url: '172.16.130.129/uvdesk/public'

        update your site_url as below and make a try again.

        site_url: '172.16.130.129/uvdesk/public/index.php'

        M 1 Reply Last reply Reply Quote 0
        • M
          mxdevito @Sanjeev last edited by

          @sanjeev
          I update uvdesk.yalm
          $php bin/console c:c
          $service apache2 restart

          no change, same error

          1. Processing uvdesk mailbox configuration.

          2. Opening imap stream...

          3. IMAP stream opened.

          4. Fetching Email collection since 18 January 2022.

          5. Total fetched email -> 3

          6. Starting to convert Emails into Tickets ->
            =============================================
            =============================================

          Converting email 1 out of 3.

          Error -> No route found for "POST /uvdesk/public/index.php/mailbox/listener" (404 Not Found)
          administrator@uvdesk:/var/www/uvdesk$

          1 Reply Last reply Reply Quote 0
          • Sanjeev
            Sanjeev developer UVdesk Staff mod last edited by Sanjeev

            @mxdevito

            We are attaching two screenshot add a dump in controller and directly hit a URL from postman.

            If it will print then flow is ok.

            f0a84676-eeb5-4f86-984e-80f8cb66a675-image.png

            In your case:

            Request URl will be from postman:
            172.16.130.129/uvdesk/public/mailbox/listener
            or
            172.16.130.129/uvdesk/public/index.php/mailbox/listener

            589d7830-72e6-43fc-a12e-2f4ef1990c2a-image.png

            1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside community specialist mod admin @mxdevito last edited by

              @mxdevito is your site URL reachable by the browser? I'm asking if the issue can be the site URL address that I cannot reach by the browser. Usually I use my public domain and not the server IP, don't know if you are using an IP with restrict access and this may cause issues.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              M 1 Reply Last reply Reply Quote 0
              • M
                mxdevito @peopleinside last edited by mxdevito

                @peopleinside
                thanks, the error has changed now. I have a problem with permission, now i'm checking.

                The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
                rmission denied

                i have set permission like that:
                For .env file – chmod 775 -R path of .env file of UVdesk project

                For var folder -chmod 775 -R path of var folder of UVdesk project

                For config folder – chmod 775 -R path of config folder of UVdesk project

                and after i receive this error:

                1. Processing uvdesk mailbox configuration.

                2. Opening imap stream...

                3. IMAP stream opened.

                4. Fetching Email collection since 18 January 2022.

                5. Total fetched email -> 1

                6. Starting to convert Emails into Tickets ->
                  =============================================
                  =============================================

                Converting email 1 out of 1.

                Error ->

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside community specialist mod admin @mxdevito last edited by

                  @mxdevito do you get any error when you try to clear cache?
                  SSH command inside root UVdesk folder: $ php bin/console c:c

                  Maybe you run the cron for fetch email from root and this can cause issue, maybe.
                  Check the group assigned to the folder var/cache/prod if you are in prod r dev if you are on dev.

                  Seems you may be in dev mode.
                  Be sure there are no wrong folders group assigned.

                  If files are assigned to a normal user the fetching email cron job should be run by the normal user, not root or this can change the prod or dev folder group permission and give errors.

                  Is just a supposition, I'm not sure about the issue you are facing.
                  You can also check the content inside the indicated (in the error message) log file.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mxdevito @peopleinside last edited by

                    @peopleinside
                    this is error when i try to configure new swiftmailer

                    Symfony\Component\DependencyInjection\Exception
                    ServiceNotFoundException
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php (line 996)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> getDefinition (line 1028)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/swiftmailer-bundle/DependencyInjection/Compiler/RegisterPluginsPass.php -> findDefinition (line 27)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/Compiler/Compiler.php -> process (line 82)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> compile (line 757)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> compile (line 596)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> initializeContainer (line 136)
                    in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> boot (line 196)
                    Kernel->handle()
                    in /var/www/uvdesk/helpdesk-project/public/index.php (line 25)
                    Request::setTrustedHosts([$trustedHosts]);}$kernel = new Kernel($_SERVER['APP_ENV'], (bool) $_SERVER['APP_DEBUG']);$request = Request::createFromGlobals();$response = $kernel->handle($request);$response->send();$kernel->terminate($request, $response);

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside community specialist mod admin @mxdevito last edited by

                      @mxdevito A screenshot with the error evidence can be useful.
                      What version of PHP are you using? Are you on Apache?
                      What version of UVdesk are you using, a recent one version?

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mxdevito @peopleinside last edited by

                        @peopleinside i try to reinstall all machine

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside community specialist mod admin @mxdevito last edited by

                          @mxdevito 👍

                          • Be sure to use the correct public site_url where the help desk can be reached by the browser.
                          • Be sure to use a compatible and supported PHP version.
                          • Prefer the setup wizard by web and be sure mail pharse is present. The setup wizard by the web interface should show a green check.
                          • Try to not run the cron job from root but use the normal user instead.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

                          M 1 Reply Last reply Reply Quote 0
                          • M
                            mxdevito @peopleinside last edited by peopleinside

                            @peopleinside

                            @peopleinside

                            hi, i have reinstall all. Php version is correct and the project running well. I configurated the mailbox and the swift mailer correctly. When i try to update the mail i recive this error. I made sure the permissions are correct.
                            I can't find the error

                            Thanks
                            Max


                            administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ sudo chown -R www-data:www-data /var/www/uvdesk
                            administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ php bin/console uvdesk:refresh-mailbox [... email address removed ...]

                            In StreamHandler.php line 146:

                            The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
                            rmission denied

                            uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

                            administrator@uvdesk:/var/www/uvdesk/helpdesk-project$

                            peopleinside 1 Reply Last reply Reply Quote 0
                            • peopleinside
                              peopleinside community specialist mod admin @mxdevito last edited by peopleinside

                              @mxdevito did you run the cron job as root?
                              php bin/console uvdesk:refresh-mailbox xxx@xxxx

                              Seems yes as I see administrator@ before the command line.
                              If you run the mail command as administrator you can get errors so again you need maybe to check if the dev folder is under admin or under normal user account group.

                              If you go under /uvdesk/var/cache/ by ssh than you run the following command:
                              ls -l dev

                              what do you see?

                              Seems you have server file or folder permission issue.
                              If you search on Google the error "could not be opened in append mode: failed to open stream: Permission denied" you will maybe see what can be wrong.

                              UVdesk passionate | Community moderator | External consultant

                              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                              You can always get in touch also with the UVdesk team
                              https://support.uvdesk.com/en/

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                mxdevito @peopleinside last edited by

                                @peopleinside
                                it's not permission problems, just for test, i set permission 777 for only var/log folder. "administrator" is normal user with the administrator name. I have a message with error -> and nothing more.

                                1. Processing uvdesk mailbox configuration.

                                2. Opening imap stream...

                                3. IMAP stream opened.

                                4. Fetching Email collection since 19 January 2022.

                                5. Total fetched email -> 1

                                6. Starting to convert Emails into Tickets ->
                                  =============================================
                                  =============================================

                                Converting email 1 out of 1.

                                Error ->


                                Permission folder for var/cache

                                administrator@uvdesk:/var/www/uvdesk/helpdesk-project/var/cache$ ls -l dev/
                                total 1552
                                -rwxrwxrwx 1 www-data www-data 98 Jan 20 10:30 annotations.map
                                -rwxrwxrwx 1 www-data www-data 5292 Jan 20 10:21 annotations.php
                                drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:29 Container3MgqZ4w
                                -rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 Container3MgqZ4w.legacy
                                drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:30 ContainerXp2MXx0
                                drwxrwxrwx 3 www-data www-data 4096 Jan 20 10:21 doctrine
                                drwxrwxrwx 9 www-data www-data 4096 Jan 20 10:22 pools
                                drwxrwxrwx 114 www-data www-data 4096 Jan 20 11:07 profiler
                                -rwxrwxrwx 1 www-data www-data 100 Jan 20 10:21 serialization.php
                                -rwxrwxrwx 1 www-data www-data 436896 Jan 20 10:30 srcApp_KernelDevDebugContainerCompiler.log
                                -rwxrwxrwx 1 www-data www-data 43137 Jan 20 10:30 srcApp_KernelDevDebugContainerDeprecations.log
                                -rwxrwxrwx 1 www-data www-data 785 Jan 20 10:30 srcApp_KernelDevDebugContainer.php
                                -rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.lock
                                -rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.meta
                                -rwxrwxrwx 1 www-data www-data 60238 Jan 20 10:30 srcApp_KernelDevDebugContainer.preload.php
                                -rwxrwxrwx 1 www-data www-data 692312 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml
                                -rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml.meta
                                drwxrwxrwx 2 www-data www-data 12288 Jan 20 10:21 translations
                                drwxrwxrwx 190 www-data www-data 4096 Jan 20 10:21 twig
                                -rwxrwxrwx 1 www-data www-data 65694 Jan 20 10:30 url_generating_routes.php
                                -rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_generating_routes.php.meta
                                -rwxrwxrwx 1 www-data www-data 71279 Jan 20 10:30 url_matching_routes.php
                                -rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_matching_routes.php.meta
                                -rwxrwxrwx 1 www-data www-data 29486 Jan 20 10:21 validation.php

                                peopleinside 1 Reply Last reply Reply Quote 0
                                • peopleinside
                                  peopleinside community specialist mod admin @mxdevito last edited by

                                  @mxdevito to mee looks your problem is a folder / group server permission issue but I'm not a developer. I think is your server permission files issue because of what I can find on Google about the error "could not be opened in append mode: failed to open stream: Permission denied" that you get.. as you can see on the web is not an error relative to UVdesk but of any applications if there are folders and file group permission.

                                  Anyway you can try to wait a reply from developers.
                                  @Sanjeev any suggestion to give to @mxdevito ?

                                  UVdesk passionate | Community moderator | External consultant

                                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                  You can always get in touch also with the UVdesk team
                                  https://support.uvdesk.com/en/

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    mxdevito @peopleinside last edited by mxdevito

                                    @peopleinside
                                    i update uvdesk.yalm, i replaced "localhost:8000" with the ip address

                                    thanks

                                    peopleinside 1 Reply Last reply Reply Quote 0
                                    • peopleinside
                                      peopleinside community specialist mod admin @mxdevito last edited by

                                      @mxdevito have hou solved all errors?

                                      UVdesk passionate | Community moderator | External consultant

                                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                      You can always get in touch also with the UVdesk team
                                      https://support.uvdesk.com/en/

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        mxdevito @peopleinside last edited by mxdevito

                                        @peopleinside
                                        yes sir, thanks for the help, and sorry for my errors.

                                        peopleinside 1 Reply Last reply Reply Quote 0
                                        • peopleinside
                                          peopleinside community specialist mod admin @mxdevito last edited by

                                          @mxdevito glad to know and read you solved.

                                          UVdesk passionate | Community moderator | External consultant

                                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                          You can always get in touch also with the UVdesk team
                                          https://support.uvdesk.com/en/

                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post