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    Solved download attachment issue on customer's page

    Bug Report
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    • E
      ercanyuzuk last edited by

      Hi,
      when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

      peopleinside 1 Reply Last reply Reply Quote 1
      • E
        ercanyuzuk @peopleinside last edited by

        @peopleinside below processes are fixed the issue.

        Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
        Now, Open the terminal inside the uvdesk folder.
        Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
        After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @ercanyuzuk last edited by

          @ercanyuzuk Hi,
          I'm sorry reading you are experiencing issue with the HelpDesk system.

          What version of UVdesk are you using?

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

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          • E
            ercanyuzuk @peopleinside last edited by

            @peopleinside it's the last one , v1.0.16 ...
            i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
            but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

            peopleinside 2 Replies Last reply Reply Quote 0
            • peopleinside
              peopleinside EX helping member @ercanyuzuk last edited by

              @ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
              I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub.

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸ”“ I am no more active on Uvdesk
              šŸ”“ Forum support is inactive!

              1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside EX helping member @ercanyuzuk last edited by

                @ercanyuzuk said in download attachment issue on customer's page:

                v1.0.16

                Issue opened, now let's wait the developer team will fix this
                https://github.com/uvdesk/community-skeleton/issues/475

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

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                • E
                  ercanyuzuk @peopleinside last edited by

                  Ekran Resmi 2021-09-23 16.07.02.png
                  ererere.png

                  i got these error

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member @ercanyuzuk last edited by

                    @ercanyuzuk thank you for the report.
                    I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:

                    https://github.com/uvdesk/community-skeleton/issues/475

                    Thank you very much for this report!

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

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                    • peopleinside
                      peopleinside EX helping member last edited by

                      Hi, seems this issue has been fixed from the UVdesk team.

                      They suggest to replace the full core-framework & support-center-bundle packages,
                      than to run the SSH command php bin/console c:c

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸ”“ I am no more active on Uvdesk
                      šŸ”“ Forum support is inactive!

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                      • E
                        ercanyuzuk @peopleinside last edited by

                        @peopleinside i did but the still i am getting the error .

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside EX helping member @ercanyuzuk last edited by

                          @ercanyuzuk have you run php bin/console c:c ?

                          šŸ’¬ You can also ask help on GitHub Discussions
                          šŸ”“ I am no more active on Uvdesk
                          šŸ”“ Forum support is inactive!

                          E 1 Reply Last reply Reply Quote 0
                          • E
                            ercanyuzuk @peopleinside last edited by

                            @peopleinside below processes are fixed the issue.

                            Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
                            Now, Open the terminal inside the uvdesk folder.
                            Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
                            After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

                            peopleinside 1 Reply Last reply Reply Quote 0
                            • peopleinside
                              peopleinside EX helping member @ercanyuzuk last edited by

                              @ercanyuzuk great!
                              Thank you for sharing steps that helped you!
                              I'm happy to read you was able to resolve!

                              šŸ’¬ You can also ask help on GitHub Discussions
                              šŸ”“ I am no more active on Uvdesk
                              šŸ”“ Forum support is inactive!

                              1 Reply Last reply Reply Quote 0
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