Solved download attachment issue on customer's page

[ercanyuzuk]

Hi,
when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

[ercanyuzuk]

@peopleinside below processes are fixed the issue.

Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
Now, Open the terminal inside the uvdesk folder.
Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

[peopleinside]

@ercanyuzuk Hi,
I'm sorry reading you are experiencing issue with the HelpDesk system.

What version of UVdesk are you using?

[ercanyuzuk]

@peopleinside it's the last one , v1.0.16 ...
i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

[peopleinside]

@ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub.

[peopleinside]

@ercanyuzuk said in download attachment issue on customer's page:

v1.0.16

Issue opened, now let's wait the developer team will fix this
https://github.com/uvdesk/community-skeleton/issues/475

[ercanyuzuk]

i got these error

[peopleinside]

@ercanyuzuk thank you for the report.
I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:

https://github.com/uvdesk/community-skeleton/issues/475

Thank you very much for this report!

[peopleinside]

Hi, seems this issue has been fixed from the UVdesk team.

They suggest to replace the full core-framework & support-center-bundle packages,
than to run the SSH command php bin/console c:c

[ercanyuzuk]

@peopleinside i did but the still i am getting the error .

[peopleinside]

@ercanyuzuk have you run php bin/console c:c ?

[ercanyuzuk]

@peopleinside below processes are fixed the issue.

Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
Now, Open the terminal inside the uvdesk folder.
Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

[peopleinside]

@ercanyuzuk great!
Thank you for sharing steps that helped you!
I'm happy to read you was able to resolve!