UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved download attachment issue on customer's page

    Bug Report
    2
    12
    444
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • E
      ercanyuzuk last edited by

      Hi,
      when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

      peopleinside 1 Reply Last reply Reply Quote 1
      • E
        ercanyuzuk @peopleinside last edited by

        @peopleinside below processes are fixed the issue.

        Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
        Now, Open the terminal inside the uvdesk folder.
        Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
        After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @ercanyuzuk last edited by

          @ercanyuzuk Hi,
          I'm sorry reading you are experiencing issue with the HelpDesk system.

          What version of UVdesk are you using?

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          E 1 Reply Last reply Reply Quote 0
          • E
            ercanyuzuk @peopleinside last edited by

            @peopleinside it's the last one , v1.0.16 ...
            i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
            but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

            peopleinside 2 Replies Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @ercanyuzuk last edited by

              @ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
              I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @ercanyuzuk last edited by

                @ercanyuzuk said in download attachment issue on customer's page:

                v1.0.16

                Issue opened, now let's wait the developer team will fix this
                https://github.com/uvdesk/community-skeleton/issues/475

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                E 1 Reply Last reply Reply Quote 0
                • E
                  ercanyuzuk @peopleinside last edited by

                  Ekran Resmi 2021-09-23 16.07.02.png
                  ererere.png

                  i got these error

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @ercanyuzuk last edited by

                    @ercanyuzuk thank you for the report.
                    I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:

                    https://github.com/uvdesk/community-skeleton/issues/475

                    Thank you very much for this report!

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist last edited by

                      Hi, seems this issue has been fixed from the UVdesk team.

                      They suggest to replace the full core-framework & support-center-bundle packages,
                      than to run the SSH command php bin/console c:c

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

                      E 1 Reply Last reply Reply Quote 0
                      • E
                        ercanyuzuk @peopleinside last edited by

                        @peopleinside i did but the still i am getting the error .

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside mod admin community specialist @ercanyuzuk last edited by

                          @ercanyuzuk have you run php bin/console c:c ?

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

                          E 1 Reply Last reply Reply Quote 0
                          • E
                            ercanyuzuk @peopleinside last edited by

                            @peopleinside below processes are fixed the issue.

                            Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
                            Now, Open the terminal inside the uvdesk folder.
                            Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
                            After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

                            peopleinside 1 Reply Last reply Reply Quote 0
                            • peopleinside
                              peopleinside mod admin community specialist @ercanyuzuk last edited by

                              @ercanyuzuk great!
                              Thank you for sharing steps that helped you!
                              I'm happy to read you was able to resolve!

                              UVdesk passionate | Community moderator | External consultant

                              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                              You can always get in touch also with the UVdesk team
                              https://support.uvdesk.com/en/

                              1 Reply Last reply Reply Quote 0
                              • First post
                                Last post