23 Sept 2021, 10:09
Hi,
when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link
Solved download attachment issue on customer's page
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Hi,
when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link -
@peopleinside below processes are fixed the issue.
Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
Now, Open the terminal inside the uvdesk folder.
Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory -
@ercanyuzuk Hi,
I'm sorry reading you are experiencing issue with the HelpDesk system.What version of UVdesk are you using?
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@peopleinside it's the last one , v1.0.16 ...
i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ... -
@ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub. -
@ercanyuzuk said in download attachment issue on customer's page:
v1.0.16
Issue opened, now let's wait the developer team will fix this
https://github.com/uvdesk/community-skeleton/issues/475 -
i got these error
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@ercanyuzuk thank you for the report.
I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:https://github.com/uvdesk/community-skeleton/issues/475
Thank you very much for this report!
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Hi, seems this issue has been fixed from the UVdesk team.
They suggest to replace the full core-framework & support-center-bundle packages,
than to run the SSH command php bin/console c:c -
@peopleinside i did but the still i am getting the error .
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@ercanyuzuk have you run php bin/console c:c ?
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@peopleinside below processes are fixed the issue.
Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
Now, Open the terminal inside the uvdesk folder.
Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory -
@ercanyuzuk great!
Thank you for sharing steps that helped you!
I'm happy to read you was able to resolve!