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Solved download attachment issue on customer's page

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  • E
    ercanyuzuk last edited by 23 Sept 2021, 10:09

    Hi,
    when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

    peopleinside 1 Reply Last reply 23 Sept 2021, 13:27 Reply Quote 1
    • E
      ercanyuzuk @peopleinside last edited by 27 Sept 2021, 08:01

      @peopleinside below processes are fixed the issue.

      Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
      Now, Open the terminal inside the uvdesk folder.
      Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
      After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

      peopleinside 1 Reply Last reply 27 Sept 2021, 08:02 Reply Quote 0
      • peopleinside
        peopleinside EX helping member @ercanyuzuk last edited by 23 Sept 2021, 13:27

        @ercanyuzuk Hi,
        I'm sorry reading you are experiencing issue with the HelpDesk system.

        What version of UVdesk are you using?

        💬 You can also ask help on GitHub Discussions
        🔴 I am no more active on Uvdesk
        🔴 Forum support is inactive!

        E 1 Reply Last reply 23 Sept 2021, 13:32 Reply Quote 0
        • E
          ercanyuzuk @peopleinside last edited by 23 Sept 2021, 13:32

          @peopleinside it's the last one , v1.0.16 ...
          i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
          but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

          peopleinside 2 Replies Last reply 23 Sept 2021, 13:37 Reply Quote 0
          • peopleinside
            peopleinside EX helping member @ercanyuzuk last edited by 23 Sept 2021, 13:33

            @ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
            I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub.

            💬 You can also ask help on GitHub Discussions
            🔴 I am no more active on Uvdesk
            🔴 Forum support is inactive!

            1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside EX helping member @ercanyuzuk last edited by 23 Sept 2021, 13:37

              @ercanyuzuk said in download attachment issue on customer's page:

              v1.0.16

              Issue opened, now let's wait the developer team will fix this
              https://github.com/uvdesk/community-skeleton/issues/475

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

              E 1 Reply Last reply 23 Sept 2021, 13:39 Reply Quote 0
              • E
                ercanyuzuk @peopleinside last edited by 23 Sept 2021, 13:39

                Ekran Resmi 2021-09-23 16.07.02.png
                ererere.png

                i got these error

                peopleinside 1 Reply Last reply 23 Sept 2021, 13:40 Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @ercanyuzuk last edited by 23 Sept 2021, 13:40

                  @ercanyuzuk thank you for the report.
                  I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:

                  https://github.com/uvdesk/community-skeleton/issues/475

                  Thank you very much for this report!

                  💬 You can also ask help on GitHub Discussions
                  🔴 I am no more active on Uvdesk
                  🔴 Forum support is inactive!

                  1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member last edited by 23 Sept 2021, 15:25

                    Hi, seems this issue has been fixed from the UVdesk team.

                    They suggest to replace the full core-framework & support-center-bundle packages,
                    than to run the SSH command php bin/console c:c

                    💬 You can also ask help on GitHub Discussions
                    🔴 I am no more active on Uvdesk
                    🔴 Forum support is inactive!

                    E 1 Reply Last reply 24 Sept 2021, 12:56 Reply Quote 0
                    • E
                      ercanyuzuk @peopleinside last edited by 24 Sept 2021, 12:56

                      @peopleinside i did but the still i am getting the error .

                      peopleinside 1 Reply Last reply 24 Sept 2021, 12:58 Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member @ercanyuzuk last edited by 24 Sept 2021, 12:58

                        @ercanyuzuk have you run php bin/console c:c ?

                        💬 You can also ask help on GitHub Discussions
                        🔴 I am no more active on Uvdesk
                        🔴 Forum support is inactive!

                        E 1 Reply Last reply 27 Sept 2021, 08:01 Reply Quote 0
                        • E
                          ercanyuzuk @peopleinside last edited by 27 Sept 2021, 08:01

                          @peopleinside below processes are fixed the issue.

                          Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
                          Now, Open the terminal inside the uvdesk folder.
                          Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
                          After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

                          peopleinside 1 Reply Last reply 27 Sept 2021, 08:02 Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @ercanyuzuk last edited by 27 Sept 2021, 08:02

                            @ercanyuzuk great!
                            Thank you for sharing steps that helped you!
                            I'm happy to read you was able to resolve!

                            💬 You can also ask help on GitHub Discussions
                            🔴 I am no more active on Uvdesk
                            🔴 Forum support is inactive!

                            1 Reply Last reply Reply Quote 0
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