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    • A
      Ajonymous last edited by

      Hi,

      I am trying to find where to change the name of the site/company etc. I can change the 'Knowledgebase' bit but cannot find where the 'HelpDesk' bit is changed.

      d8dfd6dc-ffe2-47ee-a5f1-30b96bea7733-image.png

      Any help would be appreciated.
      Thanks
      Jon

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside community specialist mod admin @Ajonymous last edited by peopleinside

        @Ajonymous Hi, you can change the HelpDesk name in the branding section.

        When you load the main page as customer the world HelpDesk is automatically added and as I can see this cannot be changed. The custom name you will insert will appear after the world HelpDesk, in my installation is repeated two times.

        For be more clear I set the following name under branding section: HelpDesk Siti Web Marco Borla
        but when you load as customer the help desk: https://helpdesk.peopleinside.it/it/ the title of the page is: HelpDesk HelpDesk Siti Web Marco Borla

        Maybe as suggestion UVdesk staff can remove the fact some code in the page add HelpDesk string that is not present in the custom form where you can customize the Help Desk name.. also because when the user go to the access page (https://helpdesk.peopleinside.it/it/usr/login) my HelpDesk string I added in the title is correctly showed one time only.

        In the branding section you can set two different custom names: one in the HelpDesk menu and other one in the support center menù.

        I hope this reply can help you 🙂

        I opened an issue regarding this: https://github.com/uvdesk/community-skeleton/issues/455

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • G
          gogali6441 last edited by

          When you load the main page as customer the world HelpDesk is automatically added and as I can see this cannot be changed. The custom name you will insert will appear after the world HelpDesk, in my installation is repeated two times.

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside community specialist mod admin @gogali6441 last edited by

            @gogali6441 yes this is an issue and I reported on GitHub. We need wait a fix

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

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            • Sanjeev
              Sanjeev developer UVdesk Staff mod last edited by Sanjeev

              @peopleinside @gogali6441 @Ajonymous

              Please locate path in your project.

              vendor/uvdesk/support-center-bundle/Resources/views/Templates/layout.html.twig

              Reach to line no. 30

              Here Helpdesk is written statically.

              You can remove below block from this line:

              {% trans %}HelpDesk{% endtrans %}

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              • A
                Ajonymous last edited by

                Thank you for that. I have made this change but the title has still not changed...

                09957351-cc50-4b3e-999f-b158690b0f22-image.png

                46904eab-8399-4f70-9fce-f65fab5b858b-image.png

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside community specialist mod admin @Ajonymous last edited by peopleinside

                  @Ajonymous Please try to clean cache with the SSH command: php bin/console c:c

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

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                  • A
                    Ajonymous @peopleinside last edited by

                    @peopleinside Unfortunately, I am not able to do that on my host.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside community specialist mod admin @Ajonymous last edited by

                      @Ajonymous in this case I don't know how to help, let's hear @Sanjeev
                      In the future UVdesk team can create a clear cache button in operator side so this will be useful for users that cannot clear cache by SSH. I know another Open Source project that has done this 🙂

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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