3 Sept 2021, 07:05

Hey there UVDesk Community

I'm writing you in this forums, because I have two odd problems, when answering Tickets using UVDesk.
The version of UVDesk I'm running is V -1.0.16.

So the first problem I'm having is the following:

When there is a ticket inside the ticket system, I can answer them without hassle.
But after the answer has been sent to the customer, the formatting differs from the original.

Here an example:
Original message

Here the source code, if it could be helpful:
Source code of the original message

As you can see, there are multiple line breaks in the message (it's in German, but that doesn't have an influence to the problem).

After I sent the mail, the formatting seems to be already different inside UVDesk.
Formatting inside UVDesk

And the same, if I take a look at the answer inside Outlook.
Formatting inside Outlook

I don't know if it's a bug or if I've missed a config, but It's a little annoying.

The second problem I have are the attachments:
I've noticed, that when I upload a file, the original name won't be displayed, instead a random filename containing letters and numbers. You can open the file, but still this is unattractive to the eye.

For example, I have a file called "Mewni Kingdom.pdf" on my System.
PDF on system

When I upload it to the message draft, it seems to be normal.
Attachment in message draft

But the same as with the formatting, when sending the message, the filename gets changed.
Different filename

Is there a solution to solve these problems?

I'd appreciate every helpful answer I can get.
Thank you very much in advance.

Yours sincerely
~ LinuxSquare