Hey there UVDesk Community
I'm writing you in this forums, because I have two odd problems, when answering Tickets using UVDesk.
The version of UVDesk I'm running is V -1.0.16.
So the first problem I'm having is the following:
When there is a ticket inside the ticket system, I can answer them without hassle.
But after the answer has been sent to the customer, the formatting differs from the original.
Here an example:
Here the source code, if it could be helpful:
As you can see, there are multiple line breaks in the message (it's in German, but that doesn't have an influence to the problem).
After I sent the mail, the formatting seems to be already different inside UVDesk.
And the same, if I take a look at the answer inside Outlook.
I don't know if it's a bug or if I've missed a config, but It's a little annoying.
The second problem I have are the attachments:
I've noticed, that when I upload a file, the original name won't be displayed, instead a random filename containing letters and numbers. You can open the file, but still this is unattractive to the eye.
For example, I have a file called "Mewni Kingdom.pdf" on my System.
When I upload it to the message draft, it seems to be normal.
But the same as with the formatting, when sending the message, the filename gets changed.
Is there a solution to solve these problems?
I'd appreciate every helpful answer I can get.
Thank you very much in advance.
Yours sincerely
~ LinuxSquare