Hello @Sanjeev
Thank you for the reply.

The renaming files issue has been fixed with the link you provided. Thank you.

And thanks to the issue report of @peopleinside, I could also fix the formatting error.

Thank you very much for helping me out.

Yours sincerely
~ LinuxSquare

Hey there UVDesk Community

I'm writing you in this forums, because I have two odd problems, when answering Tickets using UVDesk.
The version of UVDesk I'm running is V -1.0.16.

So the first problem I'm having is the following:

When there is a ticket inside the ticket system, I can answer them without hassle.
But after the answer has been sent to the customer, the formatting differs from the original.

Here an example:

Here the source code, if it could be helpful:

As you can see, there are multiple line breaks in the message (it's in German, but that doesn't have an influence to the problem).

After I sent the mail, the formatting seems to be already different inside UVDesk.

And the same, if I take a look at the answer inside Outlook.

I don't know if it's a bug or if I've missed a config, but It's a little annoying.

The second problem I have are the attachments:
I've noticed, that when I upload a file, the original name won't be displayed, instead a random filename containing letters and numbers. You can open the file, but still this is unattractive to the eye.

For example, I have a file called "Mewni Kingdom.pdf" on my System.

When I upload it to the message draft, it seems to be normal.

But the same as with the formatting, when sending the message, the filename gets changed.

Is there a solution to solve these problems?

I'd appreciate every helpful answer I can get.
Thank you very much in advance.

Yours sincerely
~ LinuxSquare