šŸ”“ January 2024 Alert: Forum support inactive!
New forum registration are currently closed.
Use GitHub discussions
.

    UVdesk

    • Login
    • Search
    • Recent

    Solved Workflow [create ticket] doesnt sent to agent and/or team and/or group.

    Technical Help
    3
    30
    2680
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A
      agoudsmit last edited by

      could it be the agents have administrator settings?

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @agoudsmit last edited by

        @agoudsmit I'm admin in my UVdesk but I get alert šŸ™‚ so I think is not this.

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

        1 Reply Last reply Reply Quote 0
        • Sanjeev
          Sanjeev developer UVdesk Staff last edited by Sanjeev

          @peopleinside

          If you are adding a team or group and want to notify to that team or group members are you able to achieve this using workflow??

          1 Reply Last reply Reply Quote 0
          • A
            agoudsmit last edited by

            For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (

            1 Reply Last reply Reply Quote 0
            • Sanjeev
              Sanjeev developer UVdesk Staff last edited by

              @agoudsmit

              Do you want to notify to any admin or any agent if a new ticket comes.?

              1 Reply Last reply Reply Quote 0
              • A
                agoudsmit last edited by

                right now i dont care which one, if just needs to do it šŸ™‚

                1 Reply Last reply Reply Quote 0
                • Sanjeev
                  Sanjeev developer UVdesk Staff last edited by

                  @agoudsmit

                  If you have setup it on sever then you can send us the helpdesk link along with login details of admin panel we will check.
                  you can mail us support@uvdesk.com here for this.

                  Also mention which version of uvdesk opensource you are using ?

                  1 Reply Last reply Reply Quote 0
                  • A
                    agoudsmit last edited by

                    @Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:

                    support@uvdesk.com

                    Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.

                    1 Reply Last reply Reply Quote 0
                    • A
                      agoudsmit last edited by

                      https://uvdesk.noblestreet.eu/en/member/login

                      peopleinside A 2 Replies Last reply Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member @agoudsmit last edited by

                        @agoudsmit hi, your issue still be unresolved?

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

                        1 Reply Last reply Reply Quote 0
                        • A
                          agoudsmit @agoudsmit last edited by

                          @agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
                          i cant really pinpoint where its going wrong and it takes too much time to debug the code

                          peopleinside 1 Reply Last reply Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @agoudsmit last edited by peopleinside

                            @agoudsmit Hi, thanks for the answer.
                            I'm sorry to read that.

                            Do you have opened a ticket with the UVdesk support? I can see they shared their email and you also shared your ticket system web address.

                            If you want I can try to look with you at this issue but I courently cannot chat right now. If you want you can try a bit later (1 hours later) to start a chat with me. Link in my forum signature. I will be happy to try to fix this.

                            šŸ’¬ You can also ask help on GitHub Discussions
                            šŸ”“ I am no more active on Uvdesk
                            šŸ”“ Forum support is inactive!

                            A 1 Reply Last reply Reply Quote 0
                            • A
                              agoudsmit @peopleinside last edited by

                              @peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside EX helping member @agoudsmit last edited by

                                @agoudsmit sure, you can contact me later. I will be happy to try to resolve this issue with you. Sorry for the long waiting time.

                                šŸ’¬ You can also ask help on GitHub Discussions
                                šŸ”“ I am no more active on Uvdesk
                                šŸ”“ Forum support is inactive!

                                A 1 Reply Last reply Reply Quote 0
                                • A
                                  agoudsmit @peopleinside last edited by

                                  @peopleinside šŸ™‚ and not an issue. Things take time and i am patient

                                  peopleinside 1 Reply Last reply Reply Quote 1
                                  • peopleinside
                                    peopleinside EX helping member @agoudsmit last edited by

                                    @agoudsmit thanks for understanding. Have a nice morning. Hear you in the afternoon.

                                    šŸ’¬ You can also ask help on GitHub Discussions
                                    šŸ”“ I am no more active on Uvdesk
                                    šŸ”“ Forum support is inactive!

                                    1 Reply Last reply Reply Quote 0
                                    • peopleinside
                                      peopleinside EX helping member last edited by

                                      Hi, I didn't hear from you today.
                                      Do not worry, we can hear in the next days.

                                      If I will not hear you I will flag this discussion as resolved, you can always continue to reply and ask support.
                                      Unresolved mean we need try to find a solution for you, right now the possible solution will be see the issue together.

                                      Have a nice evening, hear you soon, I hope.
                                      I will wait your message, live chat or ticket as I told before. šŸ‘

                                      šŸ’¬ You can also ask help on GitHub Discussions
                                      šŸ”“ I am no more active on Uvdesk
                                      šŸ”“ Forum support is inactive!

                                      1 Reply Last reply Reply Quote 0
                                      • peopleinside
                                        peopleinside EX helping member last edited by

                                        Topic marked as resolved as no reply has been posted.

                                        šŸ’¬ You can also ask help on GitHub Discussions
                                        šŸ”“ I am no more active on Uvdesk
                                        šŸ”“ Forum support is inactive!

                                        1 Reply Last reply Reply Quote 0
                                        • First post
                                          Last post