2 Jul 2021, 12:06
Do you want to notify to any admin or any agent if a new ticket comes.?
Solved Workflow [create ticket] doesnt sent to agent and/or team and/or group.
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I tried what you suggested, it gets assigned to agent, but the follow up email to the agent doesnt get sent. Very weird
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@agoudsmit have you checked operator is assigned to the default group and not to other group?
What other group you see other than default? -
could it be the agents have administrator settings?
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@agoudsmit I'm admin in my UVdesk but I get alert
so I think is not this. -
If you are adding a team or group and want to notify to that team or group members are you able to achieve this using workflow??
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For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (
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Do you want to notify to any admin or any agent if a new ticket comes.?
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right now i dont care which one, if just needs to do it
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If you have setup it on sever then you can send us the helpdesk link along with login details of admin panel we will check.
you can mail us support@uvdesk.com here for this.Also mention which version of uvdesk opensource you are using ?
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@Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:
Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.
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- 3 months later
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@agoudsmit hi, your issue still be unresolved?
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@agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
i cant really pinpoint where its going wrong and it takes too much time to debug the code -
@agoudsmit Hi, thanks for the answer.
I'm sorry to read that.Do you have opened a ticket with the UVdesk support? I can see they shared their email and you also shared your ticket system web address.
If you want I can try to look with you at this issue but I courently cannot chat right now. If you want you can try a bit later (1 hours later) to start a chat with me. Link in my forum signature. I will be happy to try to fix this.
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@peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore
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@agoudsmit sure, you can contact me later. I will be happy to try to resolve this issue with you. Sorry for the long waiting time.
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@peopleinside
and not an issue. Things take time and i am patient -
@agoudsmit thanks for understanding. Have a nice morning. Hear you in the afternoon.
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Hi, I didn't hear from you today.
Do not worry, we can hear in the next days.If I will not hear you I will flag this discussion as resolved, you can always continue to reply and ask support.
Unresolved mean we need try to find a solution for you, right now the possible solution will be see the issue together.Have a nice evening, hear you soon, I hope.
I will wait your message, live chat or ticket as I told before.
- 11 days later
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Topic marked as resolved as no reply has been posted.