If UVDesk mail address is in CC or in To but not in first position it doesn't create the ticket

Mauro Toselli

Hi all,
I apologize in advance if this problem has already been resolved, but, of course I may be wrong, I didn't find anything in forum.

My problem is that if the UVdesk mail address in not in To: and at the first place it doesn’t create the ticket.

EG:
Not working > To: mauro.toselli@mydomain.com, uvdesk@mydomain.com
Working > To: uvdesk@mydomain.com, mauro.toselli@mydomain.com

Is there a fix for this?

Thanks a lot for your help!

vipin

@Mauro-Toselli

As I checked I also found the same issue . For this issue i have made some changes
So please do it step by step . it will work for you .

Open MailboxService.php file . follow the given path :
project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Take backup of this file .
Copy the file from here.
Paste it in your file .

5 . Run php bin/console c:c & then php bin/console uvdesk:refresh-mailbox xyz@gmail.com.

hope it will work for you. if not please let me know.

Mauro Toselli

IT WORKS!!!

Thank you so much guys!!!

peopleinside

@vipin I applied the patch but (don't know if is the patch that cause the issue) as customer I receive the custom email link in English and not Italian that is my default language.

Customer click on the ticket number or receive the registration email and this have the link point to en language. Why if Italian should be the default for me?

OK tested and seems is not your patch but the issue returned to be after one of your updates.
https://github.com/uvdesk/community-skeleton/issues/318

Update: Resolved (see the GitHub issue)

Solved If UVDesk mail address is in CC or in To but not in first position it doesn't create the ticket