Fetch emails from a group

DD · 25 May 2021, 06:37

I am trying UVDESK a week now and i want to ask :
I have a mailbox / user account which is member of out main email group it@example.com.
When the mailbox / user account receive an email everything works fine and a ticket opens in the UVDESK , when the group it@example.com receives an email and at the same time the mailbox / user account receive it too , because it's a member of the group, nothing happened. Is this correct or do i have to do something else ?
Thanks

Sanjeev · 25 May 2021, 07:03

@DD said in Fetch emails from a group:

nothing happened

We didn't clearly understand your concern.
If possible attach screenshot and tell us with a example.

Do you want to perform some actions when a ticket generate.

DD · 25 May 2021, 07:23

Hi Sanjeev,
I'll try to write it with Notes :
An email group , it@example.com has members.
Member of the above group is : italerts@example.com
When someone send an email to the group , clearly, the member italerts@example.com receive it.
Now on UVDESK, Swiftmailer and mailbox settings are configured to italerts@example.com and when i send an email to italerts@example.com UVDESK creates the ticket, but when i send an email to the group it@example.com and the italerts@example.com receives , because it is a member of the group, there isn't any ticket in UVDESK.

Sanjeev · 25 May 2021, 07:54

@DD

Can you please provide the row content of the email which you have received on italerts@example.com but not converted into ticket.
May be some header missing in our code for such scenario.

If you do not want to show row content here you can create a support ticket by email us at support@uvdesk.com or from here with your mail row content.

DD · 25 May 2021, 08:02

What do you mean by row content ?
Do you mean a screenshot of the row at UVDESK tickets ?

Sanjeev · 25 May 2021, 08:38

@DD

No, not uvdesk screenshot.

Row content is row data for mail.

Example:

Return-Path: uvdesk@example.com
Received: from pmxhero2.hybridzimbra.com (LHLO pmxhero2.hybridzimbra.com)
(192.168.4.203) by cloudzimbra3.hybridzimbra.com with LMTP; Tue, 25 May
2021 13:32:06 +0530 (IST)
Received: from pmxhero2.logix.local (localhost [127.0.0.1])
by pmxhero2.hybridzimbra.com (Postfix) with ESMTP id A9E0CF866E8
for test@example.com; Tue, 25 May 2021 08:02:06 +0000 (UTC)
Received: from pmpr2.hybridzimbra.com (pmpr2.hybridzimbra.com [192.168.4.209])
by pmxhero2.hybridzimbra.com (Postfix) with ESMTP
for test@example.com; Tue, 25 May 2021 08:02:06 +0000 (UTC)
Received: from [127.0.0.1] (ec2-44-232-217-212.us-west-2.compute.amazonaws.com [44.232.217.212])
by pmpr2.hybridzimbra.com (Postfix) with ESMTPSA id D12B31A6088
for test@example.com; Tue, 25 May 2021 13:32:05 +0530 (IST)
Content-Type: multipart/alternative;
boundary="--_NmP-9d3489ae047f04ce-Part_1"
List-ID: <notification.1549.forums.uvdesk.com>
List-Unsubscribe:
https://forums.uvdesk.com/email/unsubscribe/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ0ZW1wbGF0ZSI6Im5vdGlmaWNhdGlvbiIsInVpZCI6IjE1NDkiLCJ0eXBlIjoibmV3LXJlcGx5IiwiaWF0IjoxNjIxOTI5NzIyLCJleHAiOjE2MjQ1MjE3MjJ9.agUJLMFXneYvpROE3RcWuuFYB84Tup4-NqRCGN7hZX0
List-Unsubscribe-Post: List-Unsubscribe=One-Click
From: UVdesk Forums uvdesk@example.com
To: test@example.com
Subject: [UVdesk] Fetch emails from a group
Message-ID: cfc9cb0b-7ba4-d04c-3b02-51c9a78257dc@webkul.com
Date: Tue, 25 May 2021 08:02:02 +0000
MIME-Version: 1.0

----_NmP-9d3489ae047f04ce-Part_1
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

HELLO=20
DD HAS POSTED A REPLY TO: FETCH EMAILS FROM A GROUP

DD · 25 May 2021, 09:15

Those are the headers from the email that i've sent to italerts@examle.com and the ticket create successfully :

Received: from VI1PR07MB4046.eurprd07.prod.outlook.com (2603:10a6:20b:219::19)
by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS via
AM8P190CA0014.EURP190.PROD.OUTLOOK.COM; Tue, 25 May 2021 08:53:25 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
(2603:10a6:800:19e::12) by VI1PR07MB4046.eurprd07.prod.outlook.com
(2603:10a6:803:33::10) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4173.12; Tue, 25 May
2021 08:53:24 +0000
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc]) by VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc%7]) with mapi id 15.20.4173.018; Tue, 25 May 2021
08:53:24 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: I.T Alerts italerts@navarino.gr
Subject: test1
Thread-Topic: test1
Thread-Index: AddRQ2q7reNUmfXLR1el9MH9CIj0Qg==
Date: Tue, 25 May 2021 08:53:23 +0000
Message-ID:
VI1PR0701MB69254963CFC0EA08C1E2602AE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
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DD · 25 May 2021, 09:33

And those are the headers from the email that i've sent to the IT@example.com where the ITALERTS is member but a ticket is not created :

Received: from VI1PR0701MB6911.eurprd07.prod.outlook.com
(2603:10a6:208:154::44) by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS
via AM0PR02CA0103.EURPRD02.PROD.OUTLOOK.COM; Tue, 25 May 2021 09:26:33 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
(2603:10a6:800:19e::12) by VI1PR0701MB6911.eurprd07.prod.outlook.com
(2603:10a6:800:19a::17) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4173.16; Tue, 25 May
2021 09:26:32 +0000
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc]) by VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc%7]) with mapi id 15.20.4173.018; Tue, 25 May 2021
09:26:32 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: Navarino I.T Department it@navarino.gr
Subject: Test IT
Thread-Topic: Test IT
Thread-Index: AQHXUUgMeqW1TBak7Um14zkRrbx/mw==
Date: Tue, 25 May 2021 09:26:31 +0000
Message-ID:
VI1PR0701MB6925A42AA66A69065AB8792EE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
Accept-Language: en-US
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vipin · 25 May 2021, 13:08

@DD

As I checked your issue . this is because your raw content.

Update the following path function given below :

Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Find the function "getEmailAddress" , you can also see this function around line 150.
Take a backup of the code first and then delete the whole function (only getEmailAddress function) and paste the given code there .

public function getEmailAddress($addresses)
{
$check_mail = "";
foreach ((array) $addresses as $address) {
if($address['address'] != null){
$email = explode(" ",$address['address']);
$check_mail = $email[1];
}
$check_mail = $check_mail ?? $address['address'];
if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
return $check_mail;
}
}
return null;
}

Now, save the file and run the mailbox refresh command.

I hope this will work , if not please let me know .

DD · 25 May 2021, 14:09

I get a Syntax Error.

Processing uvdesk mailbox configuration.
14:06:11 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr"","message" => "syntax error, unexpected '?'"]
It is in the line : $check_mail = $check_mail ?? $address['address']; I believe is the questionmarks.

vipin · 25 May 2021, 15:45

@DD

public function getEmailAddress($addresses)
{
$check_mail = "";
foreach ((array) $addresses as $address) {
if($address['address'] != null){
$email = explode(" ",$address['address']);
$check_mail = $email[1];
}
$check_mail = $check_mail ? $check_mail : $address['address'];
if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
return $check_mail;
}
}
return null;
}

try this once , if you still getting the same error please let me know

DD · 25 May 2021, 16:42

I got the same error. I run the the refresh-mailbox with --verbose command and i got the below error :

Processing uvdesk mailbox configuration.
16:38:42 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr" -v". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr" -v","message" => "syntax error, unexpected '?'"]

In MailboxService.php line 55:

[Symfony\Component\Debug\Exception\FatalThrowableError]
syntax error, unexpected '?'

Exception trace:
at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Services\MailboxService.php:55
require() at C:\wamp\apache2\htdocs\uvdesk\var\cache\prod\ContainerKpvVYYE\srcApp_KernelProdContainer.php:516
ContainerKpvVYYE\srcApp_KernelProdContainer->load() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:243
Symfony\Component\DependencyInjection\Container->make() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:225
Symfony\Component\DependencyInjection\Container->get() at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Console\RefreshMailboxCommand.php:60
Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Command\Command.php:255
Symfony\Component\Console\Command\Command->run() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:952 Symfony\Component\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:87
Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:273
Symfony\Component\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:73
Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:149
Symfony\Component\Console\Application->run() at C:\wamp\apache2\htdocs\uvdesk\bin\console:42

peopleinside · 25 May 2021, 19:18

@DD Have you tried to clean cache after the php file edit?
SSH command: php bin/console c:c

DD · 26 May 2021, 04:54

Yes i tried clear cache but i am getting the same syntax error

vipin · 26 May 2021, 05:15

Can you please share the screenshot of your updated code. ?

DD · 26 May 2021, 05:24

vipin · 26 May 2021, 05:39

@DD

you did not pasted the code in correct formate , That is the reason it is giving you the error . you wrote "public " & "function getEmailAddress($addresses)" in two different line .

    public function getEmailAddress($addresses)
    {
        $check_mail = "";
        foreach ((array) $addresses as $address) {
            if($address['address'] != null){
                $email = explode(" ",$address['address']);
                $check_mail = $email[1];
            }           
        $check_mail = $check_mail ? $check_mail : $address['address'];
            if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
                return $check_mail;
            }
        }
            return null;
    }

DD · 26 May 2021, 05:59

Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.

DD · 26 May 2021, 06:01

I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.

vipin · 26 May 2021, 07:27

@DD

Okay , now I have done some changes for you .

Please follow the given steps:

Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Open the Updated MailboxService file from here.
Take a backup of your project MailboxService file first.
Now copy the whole code from github Updated MailboxService file & past it in your project Mailbox service file .
run the SSH command: php bin/console c:c & after that run the Mailbox refresh command.

I hope this time it will work for you , If not please let me know

Solved Fetch emails from a group