Fetch emails from a group



  • What do you mean by row content ?
    Do you mean a screenshot of the row at UVDESK tickets ?



  • @DD

    No, not uvdesk screenshot.

    Row content is row data for mail.

    Example:

    Return-Path: uvdesk@example.com
    Received: from pmxhero2.hybridzimbra.com (LHLO pmxhero2.hybridzimbra.com)
    (192.168.4.203) by cloudzimbra3.hybridzimbra.com with LMTP; Tue, 25 May
    2021 13:32:06 +0530 (IST)
    Received: from pmxhero2.logix.local (localhost [127.0.0.1])
    by pmxhero2.hybridzimbra.com (Postfix) with ESMTP id A9E0CF866E8
    for test@example.com; Tue, 25 May 2021 08:02:06 +0000 (UTC)
    Received: from pmpr2.hybridzimbra.com (pmpr2.hybridzimbra.com [192.168.4.209])
    by pmxhero2.hybridzimbra.com (Postfix) with ESMTP
    for test@example.com; Tue, 25 May 2021 08:02:06 +0000 (UTC)
    Received: from [127.0.0.1] (ec2-44-232-217-212.us-west-2.compute.amazonaws.com [44.232.217.212])
    by pmpr2.hybridzimbra.com (Postfix) with ESMTPSA id D12B31A6088
    for test@example.com; Tue, 25 May 2021 13:32:05 +0530 (IST)
    Content-Type: multipart/alternative;
    boundary="--_NmP-9d3489ae047f04ce-Part_1"
    List-ID: <notification.1549.forums.uvdesk.com>
    List-Unsubscribe:
    https://forums.uvdesk.com/email/unsubscribe/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJ0ZW1wbGF0ZSI6Im5vdGlmaWNhdGlvbiIsInVpZCI6IjE1NDkiLCJ0eXBlIjoibmV3LXJlcGx5IiwiaWF0IjoxNjIxOTI5NzIyLCJleHAiOjE2MjQ1MjE3MjJ9.agUJLMFXneYvpROE3RcWuuFYB84Tup4-NqRCGN7hZX0
    List-Unsubscribe-Post: List-Unsubscribe=One-Click
    From: UVdesk Forums uvdesk@example.com
    To: test@example.com
    Subject: [UVdesk] Fetch emails from a group
    Message-ID: cfc9cb0b-7ba4-d04c-3b02-51c9a78257dc@webkul.com
    Date: Tue, 25 May 2021 08:02:02 +0000
    MIME-Version: 1.0

    ----_NmP-9d3489ae047f04ce-Part_1
    Content-Type: text/plain; charset=utf-8
    Content-Transfer-Encoding: quoted-printable

    HELLO=20
    DD HAS POSTED A REPLY TO: FETCH EMAILS FROM A GROUP



  • Those are the headers from the email that i've sent to italerts@examle.com and the ticket create successfully :

    Received: from VI1PR07MB4046.eurprd07.prod.outlook.com (2603:10a6:20b:219::19)
    by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS via
    AM8P190CA0014.EURP190.PROD.OUTLOOK.COM; Tue, 25 May 2021 08:53:25 +0000
    Authentication-Results: navarino.gr; dkim=none (message not signed)
    header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
    Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
    (2603:10a6:800:19e::12) by VI1PR07MB4046.eurprd07.prod.outlook.com
    (2603:10a6:803:33::10) with Microsoft SMTP Server (version=TLS1_2,
    cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4173.12; Tue, 25 May
    2021 08:53:24 +0000
    Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
    ([fe80::308b:dbb7:2bda:50fc]) by VI1PR0701MB6925.eurprd07.prod.outlook.com
    ([fe80::308b:dbb7:2bda:50fc%7]) with mapi id 15.20.4173.018; Tue, 25 May 2021
    08:53:24 +0000
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
    To: I.T Alerts italerts@navarino.gr
    Subject: test1
    Thread-Topic: test1
    Thread-Index: AddRQ2q7reNUmfXLR1el9MH9CIj0Qg==
    Date: Tue, 25 May 2021 08:53:23 +0000
    Message-ID:
    VI1PR0701MB69254963CFC0EA08C1E2602AE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach:
    X-MS-Exchange-Organization-SCL: -1
    X-MS-TNEF-Correlator:
    VI1PR0701MB69254963CFC0EA08C1E2602AE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
    MIME-Version: 1.0
    X-MS-Exchange-Organization-MessageDirectionality: Originating
    X-MS-Exchange-Organization-AuthSource:
    VI1PR0701MB6925.eurprd07.prod.outlook.com
    X-MS-Exchange-Organization-AuthAs: Internal
    X-MS-Exchange-Organization-AuthMechanism: 04
    X-Originating-IP: [80.107.117.200]
    X-MS-Exchange-Organization-Network-Message-Id:
    8f65fff8-7c12-4474-90c0-08d91f5a8e22
    X-MS-PublicTrafficType: Email
    Return-Path: Dimitris.Doulgeroglou@navarino.gr
    X-MS-Exchange-Organization-ExpirationStartTime: 25 May 2021 08:53:24.3327
    (UTC)
    X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
    X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
    X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
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    X-MS-TrafficTypeDiagnostic: VI1PR07MB4046:
    X-MS-Exchange-AtpMessageProperties: SA|SL
    X-MS-Oob-TLC-OOBClassifiers: OLM:1728;
    X-Microsoft-Antispam: BCL:0;
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    CIP:255.255.255.255;CTRY:;LANG:en;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:VI1PR0701MB6925.eurprd07.prod.outlook.com;PTR:;CAT:NONE;SFS:;DIR:INB;
    X-MS-Exchange-AntiSpam-MessageData:
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    X-MS-Exchange-CrossTenant-Network-Message-Id: 8f65fff8-7c12-4474-90c0-08d91f5a8e22
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    X-MS-Exchange-Safelinks-Url-KeyVer: 1



  • And those are the headers from the email that i've sent to the IT@example.com where the ITALERTS is member but a ticket is not created :

    Received: from VI1PR0701MB6911.eurprd07.prod.outlook.com
    (2603:10a6:208:154::44) by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS
    via AM0PR02CA0103.EURPRD02.PROD.OUTLOOK.COM; Tue, 25 May 2021 09:26:33 +0000
    Authentication-Results: navarino.gr; dkim=none (message not signed)
    header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
    Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
    (2603:10a6:800:19e::12) by VI1PR0701MB6911.eurprd07.prod.outlook.com
    (2603:10a6:800:19a::17) with Microsoft SMTP Server (version=TLS1_2,
    cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4173.16; Tue, 25 May
    2021 09:26:32 +0000
    Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
    ([fe80::308b:dbb7:2bda:50fc]) by VI1PR0701MB6925.eurprd07.prod.outlook.com
    ([fe80::308b:dbb7:2bda:50fc%7]) with mapi id 15.20.4173.018; Tue, 25 May 2021
    09:26:32 +0000
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
    To: Navarino I.T Department it@navarino.gr
    Subject: Test IT
    Thread-Topic: Test IT
    Thread-Index: AQHXUUgMeqW1TBak7Um14zkRrbx/mw==
    Date: Tue, 25 May 2021 09:26:31 +0000
    Message-ID:
    VI1PR0701MB6925A42AA66A69065AB8792EE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach:
    X-MS-Exchange-Organization-SCL: -1
    X-MS-TNEF-Correlator:
    VI1PR0701MB6925A42AA66A69065AB8792EE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
    MIME-Version: 1.0
    X-MS-Exchange-Organization-MessageDirectionality: Originating
    X-MS-Exchange-Organization-AuthSource:
    VI1PR0701MB6925.eurprd07.prod.outlook.com
    X-MS-Exchange-Organization-AuthAs: Internal
    X-MS-Exchange-Organization-AuthMechanism: 04
    X-Originating-IP: [37.6.3.107]
    X-MS-Exchange-Organization-Network-Message-Id:
    c2ddf258-f581-47f7-5fe5-08d91f5f2f09
    X-MS-PublicTrafficType: Email
    Return-Path: Dimitris.Doulgeroglou@navarino.gr
    X-MS-Exchange-Organization-ExpirationStartTime: 25 May 2021 09:26:32.2205
    (UTC)
    X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
    X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
    X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
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    X-MS-Oob-TLC-OOBClassifiers: OLM:1728;
    X-Microsoft-Antispam: BCL:0;
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    CIP:255.255.255.255;CTRY:;LANG:en;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:VI1PR0701MB6925.eurprd07.prod.outlook.com;PTR:;CAT:NONE;SFS:;DIR:INB;
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  • @DD

    As I checked your issue . this is because your raw content.

    Update the following path function given below :

    1. Open the MailboxService file, path of this file is given here :
      -> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php

    2. Find the function "getEmailAddress" , you can also see this function around line 150.

    3. Take a backup of the code first and then delete the whole function (only getEmailAddress function) and paste the given code there .

    public function getEmailAddress($addresses)
    {
    $check_mail = "";
    foreach ((array) $addresses as $address) {
    if($address['address'] != null){
    $email = explode(" ",$address['address']);
    $check_mail = $email[1];
    }
    $check_mail = $check_mail ?? $address['address'];
    if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
    return $check_mail;
    }
    }
    return null;
    }

    Now, save the file and run the mailbox refresh command.

    I hope this will work , if not please let me know .



  • I get a Syntax Error.

    1. Processing uvdesk mailbox configuration.
      14:06:11 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr"","message" => "syntax error, unexpected '?'"]
      It is in the line : $check_mail = $check_mail ?? $address['address']; I believe is the questionmarks.


  • @DD

    public function getEmailAddress($addresses)
    {
    $check_mail = "";
    foreach ((array) $addresses as $address) {
    if($address['address'] != null){
    $email = explode(" ",$address['address']);
    $check_mail = $email[1];
    }
    $check_mail = $check_mail ? $check_mail : $address['address'];
    if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
    return $check_mail;
    }
    }
    return null;
    }

    try this once , if you still getting the same error please let me know



  • I got the same error. I run the the refresh-mailbox with --verbose command and i got the below error :

    1. Processing uvdesk mailbox configuration.
      16:38:42 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr" -v". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr" -v","message" => "syntax error, unexpected '?'"]

    In MailboxService.php line 55:

    [Symfony\Component\Debug\Exception\FatalThrowableError]
    syntax error, unexpected '?'

    Exception trace:
    at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Services\MailboxService.php:55
    require() at C:\wamp\apache2\htdocs\uvdesk\var\cache\prod\ContainerKpvVYYE\srcApp_KernelProdContainer.php:516
    ContainerKpvVYYE\srcApp_KernelProdContainer->load() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:243
    Symfony\Component\DependencyInjection\Container->make() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:225
    Symfony\Component\DependencyInjection\Container->get() at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Console\RefreshMailboxCommand.php:60
    Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Command\Command.php:255
    Symfony\Component\Console\Command\Command->run() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:952 Symfony\Component\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:87
    Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:273
    Symfony\Component\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:73
    Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:149
    Symfony\Component\Console\Application->run() at C:\wamp\apache2\htdocs\uvdesk\bin\console:42



  • @DD Have you tried to clean cache after the php file edit?
    SSH command: php bin/console c:c



  • Yes i tried clear cache but i am getting the same syntax error



  • Can you please share the screenshot of your updated code. ?



  • getemailaddress.JPG



  • @DD

    you did not pasted the code in correct formate , That is the reason it is giving you the error . you wrote "public " & "function getEmailAddress($addresses)" in two different line .

        public function getEmailAddress($addresses)
        {
            $check_mail = "";
            foreach ((array) $addresses as $address) {
                if($address['address'] != null){
                    $email = explode(" ",$address['address']);
                    $check_mail = $email[1];
                }           
            $check_mail = $check_mail ? $check_mail : $address['address'];
                if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
                    return $check_mail;
                }
            }
                return null;
        } 
    


  • Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
    The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.



  • I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.



  • @DD

    Okay , now I have done some changes for you .

    Please follow the given steps:

    1. Open the MailboxService file, path of this file is given here :
      -> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php

    2. Open the Updated MailboxService file from here.

    3. Take a backup of your project MailboxService file first.

    4. Now copy the whole code from github Updated MailboxService file & past it in your project Mailbox service file .

    5. run the SSH command: php bin/console c:c & after that run the Mailbox refresh command.

    I hope this time it will work for you , If not please let me know



  • Vipin,
    i've done what you suggest but it doesn't work



  • Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .

    so can you please tell me , you got any mail from group to your email in last 24 ?



  • No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
    For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
    By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.



  • As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?


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