UVdesk
    • Register
    • Login
    • Search
    • Recent

    Solved workflow reminder

    Comments & Feedback
    3
    3
    259
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • J
      JIOB last edited by

      First of all, congratulations for the job.

      I missing the possibility to setup a workflow that allow set up reminders to agents inviting them to access to UVDESK because they have oppened tickets assigned waitting for to be closed (easier) or with a summarize of opened cases assigned (to the agent or to the team where the agent is a member) (more complex) .

      Most flexible way I think is allow to create a workflow based on periodicity / date / time. Currently workflows are only based on events. Another possibility would be allow create a workflow based on ticket age.

      I think it will be a very usefull functionality for agents who do not access to UVDESK portal everyday and do not close tickets at once (for example, purchasing department).

      peopleinside 1 Reply Last reply Reply Quote 1
      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by

        @JIOB

        Thanks for your suggestion !!
        We will check if we can achieve this by some way.

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside community specialist mod @JIOB last edited by

          @JIOB @Sanjeev great idea this has been requested here: https://github.com/uvdesk/community-skeleton/issues/291

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸŸ  I may be no more active as before in this community as announced here

          1 Reply Last reply Reply Quote 0
          • First post
            Last post