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    Solved workflow reminder

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    • J
      JIOB last edited by

      First of all, congratulations for the job.

      I missing the possibility to setup a workflow that allow set up reminders to agents inviting them to access to UVDESK because they have oppened tickets assigned waitting for to be closed (easier) or with a summarize of opened cases assigned (to the agent or to the team where the agent is a member) (more complex) .

      Most flexible way I think is allow to create a workflow based on periodicity / date / time. Currently workflows are only based on events. Another possibility would be allow create a workflow based on ticket age.

      I think it will be a very usefull functionality for agents who do not access to UVDESK portal everyday and do not close tickets at once (for example, purchasing department).

      peopleinside 1 Reply Last reply Reply Quote 1
      • Sanjeev
        Sanjeev developer UVdesk Staff mod last edited by

        @JIOB

        Thanks for your suggestion !!
        We will check if we can achieve this by some way.

        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @JIOB last edited by

          @JIOB @Sanjeev great idea this has been requested here: https://github.com/uvdesk/community-skeleton/issues/291

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
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