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    • Sanjeev
      Sanjeev developer UVdesk Staff mod last edited by

      @peopleinside

      In my latest try to update, once files was replaced get an error because some new required tables was not present in the database.

      Please run below commands:

      php bin/console d:s:u --force
      php bin/console assets:install

      Also is impossible from this zip file name understand what version user is downloading.

      When you will download the zip from here after extracting this zip you will see project with version name as well.

      peopleinside 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @Sanjeev last edited by

        @Sanjeev this works but I loosed my UVdesk logo that is not working and once logged in I don't see any reCaptcha settings.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • Sanjeev
          Sanjeev developer UVdesk Staff mod last edited by

          @peopleinside

          UVdesk logo that is not working and once logged in I don't see any reCaptcha settings.

          You need to replace your new project public folder by old project public folder.

          As all the attachments and images path will be save in database and it will be physically present in public folder of project.

          1 Reply Last reply Reply Quote 1
          • peopleinside
            peopleinside mod admin community specialist @Sanjeev last edited by peopleinside

            @Sanjeev said in GitHub page not updated:

            @peopleinside

            In my latest try to update, once files was replaced get an error because some new required tables was not present in the database.

            Please run below commands:

            php bin/console d:s:u --force
            php bin/console assets:install

            Also is impossible from this zip file name understand what version user is downloading.

            When you will download the zip from here after extracting this zip you will see project with version name as well.

            OK so you missed to indicate:
            From old installation replace the public directory to the new installation to keep user profile photos and attachements

            and thanks to this screenshot https://prnt.sc/111jb37 in the issue https://github.com/uvdesk/community-skeleton/issues/380 I found the ReCaptcha.

            I don't understand how this can be placed at operator profile.
            Every admin or operator profile will have a captcha settings?

            As the captcha are added on all UVdesk page I was sure to find it in Branding or in the Spam settings, not under the operator profile.

            All seems work fine now, I need just test ticket creation from email and web.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

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            • peopleinside
              peopleinside mod admin community specialist last edited by

              All works fine, thanks!

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • Sanjeev
                Sanjeev developer UVdesk Staff mod last edited by

                @peopleinside

                Glad to know that 🙂

                If anybody will setup a new project using composer command or using zip will not face any such issue.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @Sanjeev last edited by peopleinside

                  @Sanjeev I just don't understand what is the sense to put the ReCaptcha in the operator profile settings.
                  All operator will have this ReCaptcha field when they visit his profile?

                  I think is more logic find the ReCaptcha settings in branding or spam to be showed in one page and not in all operators profile.

                  Is also hard find reCaptcha under operator profile as the captcha is something placed not only on the
                  login but also on ticket creation and is not something applied to the single operator profile but on the full UVdesk install.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

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                  • Sanjeev
                    Sanjeev developer UVdesk Staff mod last edited by

                    @peopleinside

                    All operator will have this ReCaptcha space?

                    As branding section is mainly for customer side (knowledgebase) setting.

                    And ReCaptcha is one time setting and being used for customer and admin panel both side so we have used in profile section of admin.

                    Also it is available for admin only not for agents, agents will not able to see this.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @Sanjeev last edited by

                      @Sanjeev Understand. In my case I found just thanks to the screenshot shared on the issue.

                      Another point: user that update from zip need backup some files, resume that and replace the new public folder with the old one so it will not miss favicon, attachments, logo, etc.. but by doing that if you made for example update to css in the public/bundles user will loose updates.

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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                      • Sanjeev
                        Sanjeev developer UVdesk Staff mod last edited by

                        @peopleinside

                        Another point: user that update from zip need backup some files, resume that and replace the new public folder with the old one so it will not miss favicon, attachments, logo, etc.. but by doing that if you made for example update to css in the public/bundles user will loose updates.

                        You can run below command and will get all latest CSS and Js automatically update in public folder anytime.

                        php bin/console assets:install

                        peopleinside 1 Reply Last reply Reply Quote 1
                        • peopleinside
                          peopleinside mod admin community specialist @Sanjeev last edited by

                          @Sanjeev Thank you for all your help.
                          Have a great Sunday and new week. Take care of yourself 🙂

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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