Installing and setup UVdesk for the first time
peopleinside last edited by peopleinside
Hi to all,
today I will try to write here the right step to install and setup UVdesk.
You can download the package here:
Than you will need extract on your server and check support requirement.
Processor: 1.60GHz or higher
RAM: 3GB or higher
PHP 7.3 or 7.4 ( Working for support PHP 8 not yet supported)
Composer: 1.6.5 or higher (currently waiting support for Composer 2 ready
IMAP (PHP extension)
MailParse (PHP extension)
- Once done you can point your browser to https://domain.ext/uvdeskfolder/public/ and follow the wizard
Once installed If you did not customize customer and member path you should be able to reach admin adding the following at your domain URL public/en/member/login so https://domain.ext/uvdeskfolder/public/en/member/login
Now that are logged as operator let's configure email:
Let's login and configure email:
- Swift Mailer
In email settings you can try to change the support@localhost address but also if the page was saved at the refresh the settings is not saved. For resolve this issue you have to go on the uvdesk root and do the following SSH command:
php bin/console c:c
After this you can come back on your ticket system operator email settings and than refresh the page with email settings ad you will see now your correct email address.
Now need fix some other things:
You will need set the correct domain in /uvdesk/config/packages/uvdesk.yaml
Once edited you need save the file than run in UVdesk root the following SSH command to clear cache:
php bin/console c:c
For test ticket opening send an email to the support email than run the following SSH command n the uvdesk root:
php bin/console uvdesk:refresh-mailbox email@example.com
If the ticket is not created and you get
1. Processing uvdesk mailbox configuration. 2. Opening imap stream... 3. IMAP stream opened. 4. Fetching Email collection since 22 March 2021. 5. Total fetched email -> 1 6. Starting to convert Emails into Tickets -> ============================================= ============================================= Converting email 1 out of 1. Mailbox refreshed successfully !!!
Check site_url in /uvdesk/config/packages/uvdesk.yaml file.
You site url should be path up-to public folder: helpdesk.domain.ext/uvdesk/public
You will find uvdesk.yaml under config->packages directory in your project.
Then try to run refresh command.
Sanjeev last edited by
Thanks for sharing information it will really help to other users to do the same steps and setup project without any problem.