Solved Email integration not working

[Duncan]

Refresh command indicates processing of message, but refreshing GUI still shows 0 tickets. This is my first attempt using uvdesk.

Regards,
Duncan

root@helpdesk:/var/www/html# php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox support@cdsoft.no

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 09 March 2021.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 1.

Mailbox refreshed successfully !!!
root@helpdesk:/var/www/html#

[Sanjeev]

@Duncan

Most probably your site_url is not correct in uvdesk.yaml (under config/packages folder) file.

Please share your helpdesk URL by which you are running your project on browser.

We will let you know what should be the correct site URL.

[Duncan]

You're correct, I figured the problem by adding /public to my site_url.

Thanks,
DUncan

[Sanjeev]

@Duncan

Glad to know that your issue has been fixed.