Email integration not working

  • Refresh command indicates processing of message, but refreshing GUI still shows 0 tickets. This is my first attempt using uvdesk.


    root@helpdesk:/var/www/html# php /var/www/html/uvdesk/bin/console uvdesk:refresh-mailbox

    1. Processing uvdesk mailbox configuration.

    2. Opening imap stream...

    3. IMAP stream opened.

    4. Fetching Email collection since 09 March 2021.

    5. Total fetched email -> 1

    6. Starting to convert Emails into Tickets ->

    Converting email 1 out of 1.

    Mailbox refreshed successfully !!!

  • UVdesk Staff mod


    Most probably your site_url is not correct in uvdesk.yaml (under config/packages folder) file.

    Please share your helpdesk URL by which you are running your project on browser.

    We will let you know what should be the correct site URL.

  • You're correct, I figured the problem by adding /public to my site_url.


  • UVdesk Staff mod


    Glad to know that your issue has been fixed.

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