Amazon AWS SES Email (IMAP/SMTP) configuration
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Hello guys, i've installed UVdesk for the first time and tried to configure SMTP and IMAP wiht my AWS SES (Simple Email Service) but when i try to set the host, email and password keeps telling me that the inbox doesn't exist.
Is there a way to configure AWS SES?
Best regards,
Camilo T
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@CamiloTirado Hi, what settings are you using?
What are you inserting in UVdesk for configure the SMTP?Take a look at the guide: https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/
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Hi @peopleinside , thanks for your reply, to configure the SMTP i've followed the same guide, i'm using this settings:
and in the IMAP settings i'm using this:
Of course i'm using the email and password of my account, but when i run the manual fetch for example to get all the emails as tickets, it keep saying that my inbox doesn't exist.
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@CamiloTirado on the host you may not need to use something like this: {domain.ext:993/imap/ssl}INBOX as the guide I mentioned explain?
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hi @peopleinside , already tried that and doesn't work either, maybe UVdesk doesn't support SES Aws email?
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@CamiloTirado I dont know because I don't use SES Aws email. You may try to configure another different email address not SES Aws email for see if you are able to make it work.
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You can directly replace or add you config in backend in swiftmailer.yaml (under config/packages) file as done in below screenshot.
mailer_0704 - it will be the default mailer by which all mails will be sent https://prnt.sc/x9fj27
https://prnt.sc/x9fmdzAnd make a try if it works for you !!
