uvdesk is not sending emails

lukaszw

Hi,

I can not find a solution:
Here You can find settings in yaml filles resposible for sendingn emails.

uvdesk.yaml

root@server:/var/www/html/uvdesk/config/packages# cat uvdesk.yaml

parameters:
    app_locales: en|fr|it

    # Default Assets
    assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
    assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
    assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

    uvdesk_site_path.member_prefix: member
    uvdesk_site_path.knowledgebase_customer_prefix: customer

    # File uploads constraints
    # @TODO: Set these parameters via compilers
    max_post_size: 8388608
    max_file_uploads: 20
    upload_max_filesize: 2097152

uvdesk:
    site_url: 'localhost:80/uvdesk/public'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

    support_email:
        id: invoices@transport-wietrak.eu
        name: Invoices
        mailer_id: invoices

    # Default resources
    default:
        ticket:
            type: support
            status: open
            priority: low
        templates:
            email: mail.html.twig

swiftmailer.yaml

root@server:/var/www/html/uvdesk/config/packages# cat swiftmailer.yaml
swiftmailer:
    #spool: { type: memory }
    default_mailer: invoices
    mailers:
        invoices:
            transport: smtp
            username: invoices@transport-wietrak.eu
            password: ********
            host: mail.transport-wietrak.eu
            port: 587
            encryption: tls
            auth_mode: login
            sender_address: invoices@transport-wietrak.eu
            delivery_addresses: ['invoices@transport-wietrak.eu']
            disable_delivery: false

uvdesk_mailbox.yaml

root@server:/var/www/html/uvdesk/config/packages# cat uvdesk_mailbox.yaml
uvdesk_mailbox:
    emails: ~
        # Often Reply emails like from gmail contains extra and redundant previous mail data.
        # This data can be removed by adding delimiter i.e. specific line before each reply.
        # delimiter: '<-- Please add content above this line -->'
        # enable_delimiter: true

    # Configure your mailboxes here
    mailboxes:
        invoices_get:
            name: Invoices
            enabled: true

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server:
                mailer_id: invoices

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: '{mail.transport-wietrak.eu:143/imap/tls/novalidate-cert}INBOX'
                username: invoices@transport-wietrak.eu
                password: *********

        mailbox_4133:
            name: lukasz_todo
            enabled: true

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server:
                mailer_id: invoices

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: '{mail.transport-wietrak.eu:143/imap/tls/novalidate-cert}TASK'
                username: lukasz.wietrak@transport-wietrak.eu
                password: **********

Sanjeev

@lukaszw

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in attached image.

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

Sanjeev

@lukaszw

Also you don't need to add delivery address in swift mailer, make it blank otherwise mails will only deliver to this address.

lukaszw

Ok, so swiftmailer.yaml looks now :

root@server:/var/www/html/uvdesk# cat config/packages/swiftmailer.yaml
swiftmailer:
    default_mailer: invoices
    mailers:
        invoices:
            transport: smtp
            username: invoices@transport-wietrak.eu
            password: **********
            host: mail.transport-wietrak.eu
            port: 587
            encryption: tls
            auth_mode: login
            sender_address: invoices@transport-wietrak.eu
            delivery_addresses: ['']
            disable_delivery: false

I added also this row in exception, but Symfony Profiler didn't show any other error after that.
Where this exception message should be ?

lukaszw

Exception:

EmailService.php on line 532:
"Warning: stream_socket_enable_crypto(): Peer certificate CN=*.linuxpl.com' did not match expected CN=mail.transport-wietrak.eu'"

lukaszw

Ok, problem solved, there was a problem with .cert. I change smtp server not by defualt by dns by directly to server and then this one is not making any errors.

Sanjeev

@lukaszw

Glad to know that you issue resolved.

peopleinside

Hi @lukaszw, thank you for your posts in the UVdesk community!
I'm happy to read you have resolved.

I noticed in more than one post you included full email address and want just reminder this is a public community so that address can be used by bot to send spam. To protect you from spam or scam emails I suggest to not post full email address in public community or web pages.

Have a wonderful day!

Solved uvdesk is not sending emails