Problem in the Php Mailbox

jotamachuca

Hi

I am configure the mailbox with this guide https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

But i have a problem when I execute the command to rescue the mails

php bin/console uvdesk:refresh-mailbox test@test.com

 1. Processing uvdesk mailbox configuration.

 Mailbox for email test@test.com not found.

[localhost@cpanel10 uvdesk]$

Can you help me ?? I change the config/packages/uvdesk.yaml file.

Thanks in advance

admin

@jotamachuca
Kindly use correct mailbox email id to refresh the mailbox instead of test@test.com
Then try to refresh once, it should work.
Thank You!!

gulzarahmad

I used correct details, but the same error I'm getting yet.

vipin

@jotamachuca @gulzarahmad
First, you check the site_url ="your_server/project_name/public".

second, Open your Mailboxservice file in your project from the given below path.
your_project\vendor\uvdesk\mailbox-component\Services\MailboxService.php

Now, Open the updated Mailboxservice file from here.

Copy the updated Mailboxservice file & paste in your project mailboxService file.

Now, run

php bin/console uvdesk:refresh-mailbox test@test.com

Hope this will resolved your issue, If you still get the same error or any issue Please let me know

gulzarahmad

Still we are getting the same issue... even for Gmail as well.
Is there anyone who can guide us to solve this issue?
Ubuntu 18.04.
1.0.14 Version we are Using.

vipin

@gulzarahmad

As I set up with GMail it is working fine. I also added Screenshots of adding the mailbox to run the refresh: mailbox command.

Now, on the second I updated email settings.

Third, Run the refresh command with his output

As you can see it is working fine with Gmail, also the same steps for other

If you still get the same issue please let us know.

gulzarahmad

Screenshot (112).png

Here is the response I got.

vipin

@gulzarahmad

Can you please share the screenshot of the mailbox?
Which you set up with this email pashajohn1998@gmail.com ?

gulzarahmad

Screenshot (113).png

Here is teh Mailbox Configuration. and it's status is enabled.

vipin

@gulzarahmad

I think you are a bit confused between mailboxes and swift mailers.

Sorry, But this is not the mailboxes list. It is a swift mailer list, Swiftmailer basically helps you to send mail.

I am attaching a screenshot here,

If you still get the same issue please let us know.

gulzarahmad

Screenshot (116).png

Here you can see that Everything is as according as you mentioned

gulzarahmad

Screenshot (117).png And this is the warning I'm getting.

vipin

imap_open() warning is showing here because of two reason

you entered the wrong Gmail password during the setup mailbox.
to check your Gmail password which you entered during setup mailbox.
open uvdesk_mailbox.yaml file & check here your mailbox setup password is
correct or not .

file location  : your_project_name->config->packages->uvdesk_mailbox.yaml

In your Gmail account Less secure app permission is not enabled.
If less secure permission is not enabled on your Gmail account please follow this link .

After this, you can fetch mails by hit the refresh command.

If you still get the same issue or any issue please let us know.

leedsy90

Hi,

@gulzarahmad is the engineer currently trying to assist me with getting the mailbox/swift mailer working on the VPS community install.

After enabling less secure apps the mailbox is now fetching correctly from Gmail, however, this is not useful as I have a company domain with associated IMAP mailboxes that still do not work.

The IMAP server details are correct (although the mailbox config does not allow for port configuration so I can only assume its using 993 or 143 to fetch) I have tested the credentials using the providers webmail portal and they work perfectly fine on another rainloop webmail instance using the incoming/outgoing server details.

There is no useful output on the failure to fetch, simply;

But the mailbox does exist!

uvdesk_mailbox.yaml shows the correct password, although doesn't show port number or SSL enabled for the corporate IMAP account, should this be added manually?

leedsy90

vipin

@leedsy90 @gulzarahmad
I think this your host problem.

'{imap.public-internet.co.uk:993/imap/ssl}INBOX'
I think this will work for you

If you still getting the same issue, Please let us know.

leedsy90

Okay so I don't know whats changed, other than setting the swift mailer to use port 25 with no SSL, but now I get a different error:

Again it cannot be the password as I've logged into this mailbox in two separate webmail clients.

leedsy90

OMG! @vipin you are an absolute genius! Editing the uvdesk_mailbox.yaml and adding the '{imap.public-internet.co.uk:993/imap/ssl}INBOX' string worked!

leedsy90

vipin

@leedsy90
I am happy to see that your problem is now resolved.

If you get any issues, Please let us know.

Solved Problem in the Php Mailbox