Solved Thrown exception when opening ticket after installing modules

[mmasri6]

before installing the modules everything was working fine.

after installing modules no matter which module i install. i get this error when trying to open the ticket or create a new ticket.

kindly need your support. ive been hiring freelancer for the last week with no luck !

[Komal Sharma]

Please follow the steps as mentioned below:

1. Reset your project by removing the currently installed apps:

=> Remove all your apps from the apps/uvdesk/ directory:

=> Remove the uvdesk.lock file that can be found in your project's root directory

=> Remove apps entity references from doctrine configurations (refer to screenshot attached)

=> Edit config/packages/doctrine.yaml and remove any mapping references starting with "UVDesk\CommunityPackages\UVDesk"

=> Remove app namespace references from composer.json file (refer to screenshot attached):

Go to your terminal and navigate to your project directory, and then dump your composer autoload using the following command:

$ composer dump-autoload;

In the same terminal, update your database mappings using the following commands:

$ php bin/console c:c;
$ php bin/console doctrine:migrations:diff;
$ php bin/console doctrine:migrations:migrate;

2. This will reset your project to it's normal working state before the apps were installed. Now lets update our packages:

Update the packages uvdesk/core-framework & uvdesk/support-center-bundle to the latest version v1.1.2 using the following commands:

$ composer update uvdesk/core-framework uvdesk/support-center-bundle;

3. Once the packages have been updated, let's re-install our apps again:

Ensure you have the latest version of these apps (1.11) from stores. Since we can install multiple apps at once, download both the customer notes app & form-component app to your apps/uvdesk directory (screenshot attached for references).

Note: Please don't install both the custom fiels & form component apps at the same time, as they'll conflict with each other.

After downloading these apps into the apps/uvdesk directory, run the following commands to configure your apps:

$ php bin/console uvdesk_extensions:configure-extensions;
$ php bin/console assets:install;
$ php bin/console doctrine:migrations:diff;
$ php bin/console doctrine:migrations:migrate;
$ php bin/console c:c;

Once you've followed these steps, your app should be installed & working as expected. In case you run into any issues, please let me know and I'll further assist you with the same or we can schedule a small call for the same. Our team is further reviewing these apps and if any additional bug fixes our found, they will be updated on the store accordingly.

[peopleinside]

@mmasri6 Thank you for your post!
As soon as possible a developer or staff member will reply here.

[Komal Sharma]

@mmasri6

Let us know, which module you have installed.

[mmasri6]

@Komal-Sharma i have installed separately "notes on customer" and "custom fields" both did the same error.

[Komal Sharma]

Please follow the steps as mentioned below:

1. Reset your project by removing the currently installed apps:

=> Remove all your apps from the apps/uvdesk/ directory:

=> Remove the uvdesk.lock file that can be found in your project's root directory

=> Remove apps entity references from doctrine configurations (refer to screenshot attached)

=> Edit config/packages/doctrine.yaml and remove any mapping references starting with "UVDesk\CommunityPackages\UVDesk"

=> Remove app namespace references from composer.json file (refer to screenshot attached):

Go to your terminal and navigate to your project directory, and then dump your composer autoload using the following command:

$ composer dump-autoload;

In the same terminal, update your database mappings using the following commands:

$ php bin/console c:c;
$ php bin/console doctrine:migrations:diff;
$ php bin/console doctrine:migrations:migrate;

2. This will reset your project to it's normal working state before the apps were installed. Now lets update our packages:

Update the packages uvdesk/core-framework & uvdesk/support-center-bundle to the latest version v1.1.2 using the following commands:

$ composer update uvdesk/core-framework uvdesk/support-center-bundle;

3. Once the packages have been updated, let's re-install our apps again:

Ensure you have the latest version of these apps (1.11) from stores. Since we can install multiple apps at once, download both the customer notes app & form-component app to your apps/uvdesk directory (screenshot attached for references).

Note: Please don't install both the custom fiels & form component apps at the same time, as they'll conflict with each other.

After downloading these apps into the apps/uvdesk directory, run the following commands to configure your apps:

$ php bin/console uvdesk_extensions:configure-extensions;
$ php bin/console assets:install;
$ php bin/console doctrine:migrations:diff;
$ php bin/console doctrine:migrations:migrate;
$ php bin/console c:c;

Once you've followed these steps, your app should be installed & working as expected. In case you run into any issues, please let me know and I'll further assist you with the same or we can schedule a small call for the same. Our team is further reviewing these apps and if any additional bug fixes our found, they will be updated on the store accordingly.

[mmasri6]

@Komal-Sharma the apps shown in my webkul store are version 1.1.0 couldnt find the 1.11

so, i couldn't continue the changes mentioned above. please advise. if you would like to have a small call to sort this out quickly i don't mind.

thank you

[mmasri6]

thank you so much for your support. i still have an issue with converting emails to tickets i will share a new topic now. appreciate you support.